LOL NOPE...I have ben to at least 4 Alfa buys with dad and mates...no issues, you even get champagne and your car is covered in a nice clotch Alfa Romeo cover...
yep, looks like this deal was marred from the get go...well, some other "lady" will now have to go buy that 500 with a scratched seat for probably 50k cheaper as a demo.
Have you thought of takng this to the ombudsman...he can sort them out quickely.
As a matter of interest, this does not happen @ FiatSA ONLY...Mercedes had to replace father in law's front fog lights, ended up replacing the ENTIRE FRONT END!!! YEP you read right...fenders, lights bumer to make matters worse...its still not alighned, imagine a CLS 500 with flippen skew lights, had to take it to a dealer in Bloem to sort out the mess...
I think its the classical case of people who don't know what they doing...they give a bad name to new prospective clients...Adamr one day I hope you'll have the pleasure of driving an Alfa/Fiat...good news though...rear wheel drive platform coming soon...oh, V8 from Turin as well derived from Maserati...oooh