Anyone have a senior contact at Incredible Connection (JD Group)?

werfie

Expert Member
Joined
Aug 16, 2010
Messages
2,220
So I ordered something on black Friday from IC's online store. Haven't received anything yet and the order tracking is a complete nonsensical mess (See below).

I have spoken to the rep on Facebook, emailed the address given to me by them after they couldn't do anything, I have spoken to the call centre and had a High priority complaint logged (received a letter with complaint reference). Not once has anyone that promised feedback called me back or given any feedback.

I don't even know what's going on here - this is the order tracking with a status of Delivered Successfully (Look at the red line randomly in the middle):

With IC Warehouse (JHB) ..................... 24 Nov 2018 13:32 SH01 : Processing Order
With IC Warehouse (JHB) ..................... 24 Nov 2018 14:26 SH03 : Parcel picked, packed and is reserved for dispatch
With IC Warehouse (JHB) ..................... 24 Nov 2018 14:48 CR01 : Courier Notified
With Courier .............................................. 26 Nov 2018 08:34 CR03 : Parcel is out for delivery
With Courier .............................................. 26 Nov 2018 19:32 CR02 : Parcel is with our courier partner
With Courier .............................................. 27 Nov 2018 07:10 CR02 : Parcel is with our courier partner
With Courier .............................................. 27 Nov 2018 12:31 CR02 : Parcel is with our courier partner
With Courier .............................................. 27 Nov 2018 19:15 CR03 : Parcel is out for delivery
With Courier .............................................. 28 Nov 2018 08:00 CR03 : Parcel is out for delivery
With Customer ......................................... 28 Nov 2018 15:22 SG01 : Delivered and Signed On Glass
With IC Warehouse (JHB) ..................... 28 Nov 2018 20:06 CR01 : Courier Notified
With Courier .............................................. 28 Nov 2018 20:06 CR02 : Parcel is with our courier partner
With Courier .............................................. 29 Nov 2018 00:43 CR02 : Parcel is with our courier partner
With IC Warehouse (JHB) ..................... 30 Nov 2018 23:10 CR01 : Courier Notified
With Courier .............................................. 30 Nov 2018 23:20 CR02 : Parcel is with our courier partner
With Courier .............................................. 03 Dec 2018 08:00 CR03 : Parcel is out for delivery
With IC Warehouse (JHB) ..................... 11 Dec 2018 13:30 CR01 : Courier Notified
With Courier .............................................. 11 Dec 2018 13:30 CR02 : Parcel is with our courier partner
With IC Warehouse (JHB) ..................... 11 Dec 2018 15:36 CR01 : Courier Notified
With Courier .............................................. 13 Dec 2018 08:00 CR03 : Parcel is out for delivery
With Courier .............................................. 13 Dec 2018 08:00 CR03 : Parcel is out for delivery

Anyone have a contact which may be able to sort out this mess??
 
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