With an eleven hour shift like that, you will be on for 4 days and off for 3 days. That's the normal shift over peak season. This is the time of year that Amazon starts ramping in order to have enough associates trained and ready for peak season.
Amazon's policy is that anybody joining should be 50% better than anyone currently employed by them.
Not a script - Amazon hates scripts. The KB is there to streamline the process of resolve the call to the customer's satisfaction.
I started my call centre career at Amazon at the age of 40. Amazon's training and approach to customer service is miles ahead of any of the other BPOs out there. Their pay is also above-average and they're willing to pay for the best.
If it's 4 days on/3 days off, then fair enough. Perhaps a key bit of info that should be in the article unless I missed it.
I work 158 hours in a 4 week cycle so would be similar.