ARB rules against Takealot over free next-day delivery claims

Jan

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Takealot nailed over free next-day delivery claims

The Advertising Regulatory Board (ARB) has ruled against Takealot regarding a complaint about its next-day delivery claims for Daily Deals items.

This after a shopper complained that Takealot doesn't provide adequate warning that its free next-day delivery has a minimum threshold of R500.
 
I'm glad about that.

I'm very annoyed that I have to pay a COLLECTION fee for things I fetch, and even then, next day delivery is very often indeed the next day, but 18h30 or later.

Very scammy.
 
So wait, at check out, when TA charges for delivery, that isn't a warning?

Poor Karen.

I once was at a collection point and the guy got angry because his package wasn't there a day early, which he became accustomed too.

Jarred needs to find a women.
 
I don't really see the issue. The free doesn't appear with any specific product and there's a couple of places it says minimum R500 spend. What I don't get it how you still need to pay to collect.
 
Bliksis said:
I'm glad about that.

I'm very annoyed that I have to pay a COLLECTION fee for things I fetch, and even then, next day delivery is very often indeed the next day, but 18h30 or later.

Very scammy.
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Bruh you were literally moaning about the ARB the other day.

Screenshot_2023-09-27-22-52-59-141-edit_com.brave.browser.jpg
 
Takealot's deliveries has slowly gotten worse over the past couple of years. Areas that previously has next day delivery for goods in stock, now only gets deliveries 2 or 3 days later. It's not like the whole area packed up and moved 100km. Delivery drivers are still the same, delivery operator is still the same, but delivery is not. I ordered the Andre de Ruyter book the other day and waited 3 days for it to be delivered 60km from JHB, meanwhile Courier Guy delivers items from Cape Town to my place the very next day, now that is good service. Takealot is slipping and if they are not careful, they'll be under even before Amazon starts trading locally.
 
Have we become impatient and entitled...
 
quax said:
Have we become impatient and entitled...
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When its next day and does not arrive next day its not "impatient" to complain.
Its part of the decision making process. Otherwise if I really needed it next day I would rather have driven to a store than not get it as promised.
False advertising claims are there for a reason - its to stop companies inflating the value.
 
Does anyone proof read articles before they are posted? How exactly were they "nailed"?
 
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