Arggh, DSL Install cancelled 3 times.

[manx]

I have been trying to get a resolve in terms of ordering a phone line and DSL service for like the last 6 weeks already.

Telkom cancelled my order 3 times without notifying me and left it up to me to find it out.

On Friday I found out that apparently my house is not on the system, but my neighbours are. Pretty wierd considering there is a dormant phone line already in the 5 year old property... I gave them the Erf number now so lets see. The last guy has now been very apologetic and they claim that the are going to prioritise the order, but I somehow doubt it..

This morning when I phoned (my daily call) it was surprising how they where extremely polite. Must be some note there that a supervisor was monitoring the account.

*Sigh*

This ever happened to anyone else? Sorry you love in an imaginary house. Deal with it!

Lovely attitude.

 

[bullfrog]

Canceling orders is quite the norm with Telkom and I can assure you that it happens quite often.

Never heard of the "imaginary house" excuse before, quite creative if you ask me

Good luck with the order!

 

[manx]

Creative indeed,

Well persevere with the daily checkups.

Just hope it gets done before the classic 15 December Telkom freeze period.

 

[mh348]

Just carry on with your dailty calls, and if you can make a daily visit to the telkom, they'll get tired of you and sort it out

 

[Antonio]

well, you have better luck than me, two times they called me and said they were coming to install, so I stayed the whole day home (both times) waiting and waiting ....... and they didn't pitch - TWO TIMES !!!

On the third time when the guy called I asked him for his name, his surname, the name of his grandmother, the names of his cat and his budgie, I didn't want to take any more chances

 

[cyberarmy]

Maybe I should call tomorrow to find out if my order is cancelled or not.......

 

[vampirotoothus]

Werid. My order took less than a week! i never called them. They called me!

Now thats a surprize!