Atomic Access Feedback

newby_investor

Expert Member
Joined
Aug 8, 2018
Messages
3,810
We had a router hardware failure early in the morning (1 April 2021) that affected our Octotel customers. We had to visit the datacentre to resolve the problem, but we managed to get everyone back up before 8am. We are sorry about any downtime and will work tirelessly to ensure we make improvements so the same problem doesn't cause any issues in the future.
Thanks gents, you can ignore my frantic support email then ;-)

Edit: just to say thank you for the phone-call and personal follow-up. 10/10 for customer service.
 

Atomic Access

Atomic Representative
Company Rep
Joined
May 23, 2019
Messages
12
I’m updating this thread with an update to share that we (Atomic) recently launched fibre services on the Vumatel fibre network. If you are interested in our Vumatel packages they are listed on our site here, https://www.atomicaccess.co.za/vumatel/ and if you feel like switching (and are in the greater Cape Town or Cape Winelands area) please get in touch for a deal.

We have live customers on Vumatel’s GPON and Active Ethernet networks, and a fun fact that we are running DHCP as opposed to PPPoE
 
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