Autopage online accounts

[Borg]

Can anyone access their online accounts with Autopage?

I am getting several different errors. At first I was able to log in, but when trying to view the .pdf of the monthly invoice, I get a message that it is broken and cannot be repaired.

Tried this in IE7 & Firefox, but get the same results.

Now, when I try to log in, I get the following message:

"Apologies for the inconvienence but we have encountered an
unexpected problem while trying to process your request.
You could try again or simply wait a while"

 

[gunman]

Nope..neither can I and to exacerbate matters, Autopage has hit me with a bill of almost R1400!! Can't check it...nothing...this problem is ongoing for close onto two weeks...gonna complain on hellopeter. Very, very, very unproffessional on Autopage side...not even an sms to their customers telling them abt the problem.

 

[Borg]

Nope..neither can I and to exacerbate matters, Autopage has hit me with a bill of almost R1400!! Can't check it...nothing...this problem is ongoing for close onto two weeks...gonna complain on hellopeter. Very, very, very unproffessional on Autopage side...not even an sms to their customers telling them abt the problem.

I can tell you many stories about this incompetent company...

I once had to resort to a shouting contest with one of their customer services agents at the head office when I wanted to do a simple name change on one of my contracts. I sent them several e-mails, faxes and I called them up, but they were unable to do it.

The lady got very upset with me because I was raising my voice, so she started shouting back at me that they received nothing, until I pointed out the fact that I can see the faxes sticking out from the file she clutched in her left hand.

Not even an apology after that. They even managed to misspell the new account holder's name and address although it was clearly indicated on the fax and e-mails I sent them.

A week ago I had to listen in as one of my clients was on the phone with them asking why they keep 'losing' his proof of identity, which he sent them several times . They also refused to put him through to the floor manager when asked to.

 

[Rocket-Boy]

I used to work for them, the online accounts system is down more than it is up, I know this for sure!
All you can really do is wait, cos there is one guy who seems to deal with it(unless it has changed) and from past experience he was never in much of a hurry to sort it out.