Avoid Sawireless by all means

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Slayeruser

Expert Member
Joined
Jul 24, 2009
Messages
1,307
So, as I saw sawireless posted on here, I contacted them for a installation.
After the initial meeting I was pretty impressed, and gave the go ahead a few days later. And this is where the issues start. From not getting back to me to promises of next day install all went to sh*t.

Finally they rocked up and installed. But ha ha ha, the unit they brought did not cover the distance.
Now new equipment needed to be ordered.After that, I decided to cancel, but guess what, I am only getting refunded a partial amount.

So to any current or prospective users, my opinion is DON'T !!!!

Rather look for someone else.
 
chrisc

chrisc

Honorary Master
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Aug 14, 2008
Messages
11,272
Mention the CPA to them, don't take "partial refund" crap. Either they deliver 100% or 0%. They must choose
 
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sawireless

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Joined
May 3, 2004
Messages
117
Giving a solution for the client

OK lets get the facets right here

Most other Wisp's want the money up front, we don't do that only we have completed the installation.
With Slayeruser we did the same. We completed the installation, the tech then informed me that the unit was connecting but was slow INTERNET speed, I then informed the client and said Sa Wireless need the installation up front to get a better unit to connect the client and give him a better wireless solution. Sa Wireless was losing out on the installation cause the whole installation cost was over above the installment fee we asked our client.

After client had paid he phoned us asking when will installation be done so he transferred from different account us ours ( so everyone should know that it takes day and a half or to 2 days to clear the transfer). He got upset accusing us we stealing his money where we were still waiting for the transfer to be cleared.

In the mean time we gave specs to our engineers to build a custom bracket to carry the wight of the new unit.

Before the money has been cleared we paid our engineers.

Friday he threatened us if he doesn't get his money back he will take further steps.

We tried to contact he over the weekend but he was ignoring our calls.

On Monday CEO spoke to him explaining everything so the client dropped the call in the CEO ear. There after the CEO tried to contact him to resolve the issue and the client rejected the calls.

On Wednesday one of the technician went out to give his money back and he treated the technician like a dog.

Werner die is vir jou. LEES AANDAG DEUR!!!

As per CPA we spoke to them this morning, they said we are authorized for 10% of the installation the client paid for work done that if he want a refund.

Nice thing of Sa Wireless we didn't take the 10% but we took they money we paid for our engineers.

if you need to contact the CEO. He is happy to answer all questions. Contact him on 011 070 9757.

Regards

Sa Wireless
 
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Slayeruser

Expert Member
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Jul 24, 2009
Messages
1,307
Sorry Joe, but there was no complete installation done, as you brought the wrong equipment.
Thus nothing was delivered.

I have logged a complaint against the Sawireless.

Enjoy!!!
 
B

bushguru

Active Member
Joined
Jul 19, 2011
Messages
51
SA Wireless, I think maybe you need to treat this as a lesson in setting customer expectations. You can't blame the customer for being upset if you didn't explain to him in advance what was going to happen. If you tell your customers that you wait for payment to clear in your account before installing and that this can take up to 2 days, then there would be no surprise. The same with everything else he's complaining about. It seems like a lack of communication is the root cause of your dispute. You're not likely to win back Slayeruser as a customer from the sound of things, but I'm sure you can use the experience to improve relations with future customers.
 
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Spyk3r

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Nov 18, 2010
Messages
1,045
sawireless said:
OK lets get the facets right here

Most other Wisp's want the money up front, we don't do that only we have completed the installation.
With Slayeruser we did the same. We completed the installation, the tech then informed me that the unit was connecting but was slow INTERNET speed, I then informed the client and said Sa Wireless need the installation up front to get a better unit to connect the client and give him a better wireless solution. Sa Wireless was losing out on the installation cause the whole installation cost was over above the installment fee we asked our client.

After client had paid he phoned us asking when will installation be done so he transferred from different account us ours ( so everyone should know that it takes day and a half or to 2 days to clear the transfer). He got upset accusing us we stealing his money where we were still waiting for the transfer to be cleared.

In the mean time we gave specs to our engineers to build a custom bracket to carry the wight of the new unit.

Before the money has been cleared we paid our engineers.

Friday he threatened us if he doesn't get his money back he will take further steps.

We tried to contact he over the weekend but he was ignoring our calls.

On Monday CEO spoke to him explaining everything so the client dropped to call in the CEO ear. There after the CEO tried to contact him to resolve the issue and the client rejected the calls.

On Wednesday one of the technician went out to give his money back and he treated the technician like a dog.

Werner die is vir jou. LEES AANDAG DEUR!!!

As per CPA we spoke to them this morning, they said we are authorized for 10% of the installation the client paid for work done that if he want a refund.

Nice thing of Sa Wireless we didn't take the 10% but we took they money we paid for our engineers.

if you need to contact the CEO. He is happy to answer all questions. Contact him on 011 070 9757.

Regards

Sa Wireless
Click to expand...

:O

:O

:O

Need I say more!?

Whilst a don't agree with the way this was brought up, Slayer is the customer, and as all sales/marketing people keep telling me:-

Customer is KING
The customer is always right etc etc etc


Also, Spell check doesn't always work... Side note/
 
B

BossertGF

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Dec 1, 2011
Messages
164
Well, I can understand why this customer is upset as well according to the customer no one phoned him to explain the situation.

Now one thing that you must always do is phone your customers back doesint matter what the situation is.
 
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sawireless

Well-Known Member
Joined
May 3, 2004
Messages
117
Giving a solution for the client

BossertGF said:
Well, I can understand why this customer is upset as well according to the customer no one phoned him to explain the situation.

Now one thing that you must always do is phone your customers back doesint matter what the situation is.
Click to expand...

please read:

On Monday CEO spoke to him explaining everything so the client dropped to call in the CEO ear. There after the CEO tried to contact him to resolve the issue and the client rejected the calls.

Point 1: The CEO also tried to get hold of the Client on Saturday but client did not answer his calls..
Point 2: The CEO said that he would give the Client a free month for the inconvenience when he spoke to him on Monday..
 
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B

bushguru

Active Member
Joined
Jul 19, 2011
Messages
51
The question is, SA Wireless, *why* did Slayeruser put the phone down on your CEO (I assume that's what you meant by "dropped to call in the CEO ear")? Most people only put the phone down if they are intensely angry and are hitting their head against a brick wall trying to get someone to understand something and/or admit fault... I'm a WISP owner and I'm on Slayeruser's side - this should tell you something.
 
R

rebel998

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Joined
Dec 3, 2007
Messages
3,519
Sounds like a difficult client.

Nonetheless, they should've performed a proper site survey. This would've told them there is a signal problem.
 
B

bushguru

Active Member
Joined
Jul 19, 2011
Messages
51
rebel998 said:
Sounds like a difficult client.

Nonetheless, they should've performed a proper site survey. This would've told them there is a signal problem.
Click to expand...

Precisely. I'm not convinced the client is difficult, though - I think the client just wasn't handled very sympathetically and reacted to that treatment.
 
S

sawireless

Well-Known Member
Joined
May 3, 2004
Messages
117
To your point

rebel998

Did anyone do a site survey beforehand?

Yes we did a site survey, and we could see our base-station 100%, but if you are clued up there is away some-were a problem with interference.

we also used UBNT airlink to check as well
www.sawireless.co.za/client/Werner.jpg.

when we did our Carlton Center link back to our office , Ubnt Airlink said one thing and got something else..

www.sawireless.co.za/client/carlton center link.jpg.
 
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EasyUp Web Hosting

EasyUp Web Hosting

EasyUp Web Hosting
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Mar 18, 2008
Messages
8,517
sawireless said:
Werner.jpg
Click to expand...

and why are we only getting up to 4mbps options? ;)
 
R

rebel998

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Dec 3, 2007
Messages
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Well if you were clued up you would not need to install additional antennas/equipment if you did a proper site survey.
 
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