Axxess high latency

[nelis]

So tonight I have high latency again. The lady at the call center told me on a fibre my ping of 90ms and 35ms jitter is fine. What a way to doge having to attend to a problem. I made sure nothing but my pc is using the internet. my download speed is fine 10mb down 5mb up also tested with openserve guerst account gives me a ping of 5ms and 0-1ms jitter but on the axxess account I get 70-100ms jitter. Why am I keep being treated like an idiot and being lied to?

 

[The Axxess Lady]

So tonight I have high latency again. The lady at the call center told me on a fibre my ping of 90ms and 35ms jitter is fine. What a way to doge having to attend to a problem. I made sure nothing but my pc is using the internet. my download speed is fine 10mb down 5mb up also tested with openserve guerst account gives me a ping of 5ms and 0-1ms jitter but on the axxess account I get 70-100ms jitter. Why am I keep being treated like an idiot and being lied to?

Hi Nelis, please email your account details to theaxxesslady@internet.co.za so I may look into this. Thank you.

 

[nelis]

Hi Nelis, please email your account details to theaxxesslady@internet.co.za so I may look into this. Thank you.

WTF. I already did like a few times already. please can someone just tell me how do you get axxess to respond to this. I'm at a loss here. they have such pathertic service. I think it's time to get ICASA involved about this. I already di took Telkom too ICASA and it worked to get my ADSL line sorted but now on fibre and have exact same issues.

 

[nelis]

Ok I've jhust logged a complaint with Icasa. AXXESS prepare to hear from them and explain. hope this will make them wake up a bit