Axxess just billed me R854.00 and throttled to 29 KB/s

[c_cousens]

I am paying R854.00 (and have just been debited yesterday) to Axxess for a 10mb uncapped line. I have only watched about 10 youtube videos last night before bed during this billing period and have been throttled to 29 KB/s.

Last month I used about 80gb of data on my 10mb line and spend most of last month throttled.

My question is; is this legal to be paying for something and yet not even getting that for which I am paying?

Many thanks.

 

[Barfish88]

Cancel axxess what are you doing with those loosers? Sign up with afrihost or anyone else but not them.

 

[HapticSimian]

Cancel axxess what are you doing with those loosers? Sign up with afrihost or anyone else but not them.

Same company, dude.

 

[OMB]

ask a mod to fix your title, I was curious as to how you were being billed R854 000

 

[Barfish88]

Same company, dude.

Same company but afrihost has better service and I have never been so hetically shaped.

 

[froot]

Same company, dude.

Same company but afrihost has better service and I have never been so hetically shaped.

Wrong.
Axxess is just owned by Afrihost. They're still managed completely independently.

 

[c_cousens]

I've heard and read good things about Openweb Gold.

Has anyone had any experience with them?

 

[Enzo Matrix]

I've heard and read good things about Openweb Gold.

Has anyone had any experience with them?

Openweb gold flies between 5pm and 8am, but during office hours its really crap at times

 

[HapticSimian]

Wrong.
Axxess is just owned by Afrihost. They're still managed completely independently.

Is that why Afrihost's four directors also make up four of Axxess' six?

 

[Batista]

I've heard and read good things about Openweb Gold.

Has anyone had any experience with them?

Yes Sir, I have a 2mb line and i download about 350 gigs a month.You have a 10mb line you should be doing way more than 80 gigs a month.

 

[The_Unbeliever]

title fixed

was like :wtf: when I saw that.

 

[c_cousens]

Thanks

 

[w1z4rd]

Wrong.
Axxess is just owned by Afrihost. They're still managed completely independently.

Not really. I deal a lot with Axxess and we get the Afrihost products.

 

[MKFrost]

Even Telkom will give you better service than that. Did almost 500Gb on my 4Meg line without being capped last month.

 

[The Axxess Lady]

I am paying R854.00 (and have just been debited yesterday) to Axxess for a 10mb uncapped line. I have only watched about 10 youtube videos last night before bed during this billing period and have been throttled to 29 KB/s.

Last month I used about 80gb of data on my 10mb line and spend most of last month throttled.

My question is; is this legal to be paying for something and yet not even getting that for which I am paying?

Many thanks.

Hi c_cousens,

We understand your frustration and agree with you that your usage does not justify being Managed and we apologise for the inconvenience this is causing you.

Under normal circumstances you will not be Managed on your current usage, but unfortunately we have been experiencing a degradation of performance on our network of late, which is resulting in slow speeds. Our Technicians are exploring every possible means to address the increased demand on the network in order to get speeds back to normal.

Our apologies once again.

The Axxess Lady

 

[shakebake]

Even Telkom will give you better service than that. Did almost 500Gb on my 4Meg line without being capped last month.

I agree - I'm with Telkom Internet on 4MB line - watch as much Netflix, Hulu, iTunes, play online games, do work and never ever have I been throttled. It's always fast and amazing.

I used to be with M-Web a year ago - hated it when Seacom went down and I was stuck for 2-3 weeks at a time - it's not the case with Telkom - quite impressed with them.

 

[c_cousens]

Hello The Axxess Lady,

I was told specifically by one of your technical support staff that my usage was over and that I was being throttled severely because of my excessive usage! I asked him if there was anything he could do and I was told that I need to reduce my usage.

This slowdown was NOT due to "degradation of performance" as my speeds were consistently throttled to 60 KB/s last month and 29 KB/s this morning.

I remember doing a speed test and I was going up to 600k speeds but that quickly got throttled to a constant 60k after a few seconds.

This is due to throttling and NOT due to performance degradation. Performance degradation would lead to spikes and not constant extreme slow speeds.

What assurances do I have that this will not happen in future if you want to keep my money each and every month and me not changing to another ISP and passing my money on to them?

Regards,

Christopher Cousens

 

[GoofySmurf]

I am paying R854.00 (and have just been debited yesterday) to Axxess for a 10mb uncapped line. I have only watched about 10 youtube videos last night before bed during this billing period and have been throttled to 29 KB/s.

Last month I used about 80gb of data on my 10mb line and spend most of last month throttled.

My question is; is this legal to be paying for something and yet not even getting that for which I am paying?

Many thanks.

Just go with Openweb, no shaping no FUP no hassles. For R799 you can get openweb gold uncapped and you wont look back ever, you might get it for cheaper as they run specials monthly.

 

[c_cousens]

Yeah, if they give me any more ridiculous problems then I will certainly do that.

Thanks everyone!

 

[Electric]

Telkom for the win.
No discussion.

I do 300gb on my 2mb account.