Axxess Mobile Data - Cant Connect

M

Muki

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Joined
Feb 11, 2010
Messages
103
I just received a axxess mobile data sim this week. Connected for about 4 hours yesterday but now it fails to connect again. I have already had them re-provision the sim twice this week. Anybody else with similar problems? and/or solutions? Their call centre does not seem to help much besides asking to restart the phone and making sure the APN is correct.
 
K

kayvee

Expert Member
Joined
Jan 3, 2008
Messages
3,535
Yeah had the same problem again today. Seems to happen with alarming regularity.
 
M

Muki

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Joined
Feb 11, 2010
Messages
103
Still not working, think this must be the 6th time they carried out "maintenance". Next best alternative to axxess?
 
T

themank

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Apr 18, 2010
Messages
763
Muki said:
Still not working, think this must be the 6th time they carried out "maintenance". Next best alternative to axxess?
Click to expand...

Afrihost, I'm with Axxess now and haven't had issues. I was with Afrihost before and they were great too.
 
K

kayvee

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Jan 3, 2008
Messages
3,535
Same here Muki, it's hugely frustrating.

Tickets re this don't get answered, excessive long waits to call centre.

I have had it too. Back from whence we came?
 
K

kayvee

Expert Member
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Jan 3, 2008
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3,535
Yeah I believe it is an MTN issue, or at least they got blamed in my case.

It doesn't explain how my account cancellation I involked yesterday magically re-instated itself overnight :wtf:
 
M

Muki

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Joined
Feb 11, 2010
Messages
103
same here, called last night to tell them its not working again.

Axxess lady can you please reply to PM or provide some feedback.
 
The Axxess Lady

The Axxess Lady

Axxess Representative
Company Rep
Joined
Feb 21, 2013
Messages
591
Hi kayvee, we sent a whole list of SIMs through to our upstream provider, they ensured us that everything would be fine now. Can you please test again and let us know if you are still having issues? If you are having issues please email us on theaxxesslady@adsl.co.za.
 
The Axxess Lady

The Axxess Lady

Axxess Representative
Company Rep
Joined
Feb 21, 2013
Messages
591
Muki said:
same here, called last night to tell them its not working again.
Click to expand...

Hi Muki, we sent a whole list of SIMs through to our upstream provider, they ensured us that everything would be fine now. Can you please test again and let us know if you are still having issues? If you are having issues please email us on theaxxesslady@adsl.co.za.
 
Chiller89

Chiller89

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Joined
Jul 15, 2010
Messages
264
Also having problems connecting here, only got my sim the other day, just want to check I have the APN correct? Its just the APN name axxess and no user and pass right?
 
M

Muki

Well-Known Member
Joined
Feb 11, 2010
Messages
103
Chiller89 said:
Also having problems connecting here, only got my sim the other day, just want to check I have the APN correct? Its just the APN name axxess and no user and pass right?
Click to expand...

Yes its just APN name axxess. Seems to be affecting new sims only.
 
Chiller89

Chiller89

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Joined
Jul 15, 2010
Messages
264
Yeah, that's what I'm using, suppose I'll have to contact them. Day 16 and haven't been able to use 1b of data yet, not impressed :(
 
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