Bad 3G/HSDPA service

[Andrew20]

I hate whining but 2 months ago, I purchased a Huwei HSDPA card on a 2 year contract with a 500mb bundle....

I receive frequent disconnects, 619 and 678 errors, I cannot stay connected for more than a few minutes before the card disconnects and when I am connected the speed is laughable i.e. slower than a Telkom dialup. (Its taken me 30 mins to post this)

What I cannot understand is how I am expected me to pay R350 pm for this rubbish. As a consultant, I work primarily from home or client sites and my work is seriously impinged by being unable to stay connected to the network.

I did post this issue here a while back and someone from Vodacom (to his or her credit) asked what my location/address was and said that work was going to be done in this area to improve the signal, but I have seen no improvement whatsoever.

Can someone advise:

what legal (or other) recourse I may have ITO being contracted to a service vs the service being unable to deliver on said contract ( is there any consumer protection with regards to these 2 year contracts)

can I buy myself out of this contract in order to go with an MTN/Cell C solution and if so how?

Thks!

 

[Syndyre]

If Vodacom can't sort it out rather try prepaid MTN and Virgin sim cards to see which gives you the best service before you lock yourself in to another contract.