Bank branches offering eHomeAffairs services - March 2024

Jan

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Bank branches where you can get your passport and smart ID

There are currently 30 Department of Home Affairs (DHA) approved bank branches in South Africa where residents can apply for their passports and smart IDs.

With the DHA's pilot deadline of 31 March 2024 fast approaching, it could soon expand these services to more bank branches nationwide.
 
Seems like it would be easier in Gauteng to just go to the Home Affairs offices, I mean that is dismal
 
When is DHA gonna allow South African's with an ID book and ID number who are not citizens by birth to be able to use branch services? Its the dumbest thing ever.
 
When is DHA gonna allow South African's with an ID book and ID number who are not citizens by birth to be able to use branch services? Its the dumbest thing ever.

nah boet, this is faaaaaaar from the bumbest dumbest thing that DHA has done. :ROFL:
 
The booking process is relatively straightforward
well that is categorically false, the booking process only allows you to book in the coming 30 days, that's an issue because:
- the coming 30 days are essentially always fully booked already
- even if you hack a different time period in the dodgy interface which worked in the past, you can only book in the coming 30 days
- so in order to secure a booking you have no choice but to wake up early every day and try to book the new day that now became available as part of the next 30 days
- unfortunately early morning is also when the website regularly has issues and delays

"straightforward"?
 
well that is categorically false, the booking process only allows you to book in the coming 30 days, that's an issue because:
- the coming 30 days are essentially always fully booked already
- even if you hack a different time period in the dodgy interface which worked in the past, you can only book in the coming 30 days
- so in order to secure a booking you have no choice but to wake up early every day and try to book the new day that now became available as part of the next 30 days
- unfortunately early morning is also when the website regularly has issues and delays

"straightforward"?
True, also if you pay via FNB, you can only book via FNB.
If you pay via ABSA, you can only book at an absa.
Did my moms Application for her and paid via ABSA, then it wouldn't allow me to book FNB CPT. Went in and was told because we paid via ABSA, we HAVE TO BOOK at ABSA.
Only ABSA in Cpt that does the Biometrics is in STELLENBOSCH, FFS.

DHA. :rolleyes:
 
True, also if you pay via FNB, you can only book via FNB.
If you pay via ABSA, you can only book at an absa.
Did my moms Application for her and paid via ABSA, then it wouldn't allow me to book FNB CPT. Went in and was told because we paid via ABSA, we HAVE TO BOOK at ABSA.
Only ABSA in Cpt that does the Biometrics is in STELLENBOSCH, FFS.

DHA. :rolleyes:
/facepalm

didn't even know that bit, I opened a cheap SBSA account specifically for the purpose of paying for these applications

thankfully all my branch bookings are at SBSA in Canal Walk
 
True, also if you pay via FNB, you can only book via FNB.
If you pay via ABSA, you can only book at an absa.
Did my moms Application for her and paid via ABSA, then it wouldn't allow me to book FNB CPT. Went in and was told because we paid via ABSA, we HAVE TO BOOK at ABSA.
Only ABSA in Cpt that does the Biometrics is in STELLENBOSCH, FFS.

DHA. :rolleyes:

The department of Home Affairs must have some of the best Business Process people on the planet, they come up with some of the most amazing processes.

If you get a Passport but it isn't marked as collected by the original Home Affairs office, then no other Home Affairs office can do anything for you on your passport, or even apply for a new one when your supposedly "uncollected" one has actually expired by a few years, also not a single error message you receive indicates that is the problem.
 
When is DHA gonna allow South African's with an ID book and ID number who are not citizens by birth to be able to use branch services? Its the dumbest thing ever.
My mother, who is in her seventies, has an ID book and ID number but wasn't born here.
Took her last year to Heidelberg Home Affairs to apply for an ID card.
They told her she can't apply for an ID card because she wasn't born in South Africa.
She must just keep using her old green ID book.
She's been in South Africa for 60 years.
 
My mother, who is in her seventies, has an ID book and ID number but wasn't born here.
Took her last year to Heidelberg Home Affairs to apply for an ID card.
They told her she can't apply for an ID card because she wasn't born in South Africa.
She must just keep using her old green ID book.
She's been in South Africa for 60 years.
There is no end to stupidity.
Also, talks to Gov's xenophobia they like to hide but actually have...
 
The department of Home Affairs must have some of the best Business Process people on the planet, they come up with some of the most amazing processes.

If you get a Passport but it isn't marked as collected by the original Home Affairs office, then no other Home Affairs office can do anything for you on your passport, or even apply for a new one when your supposedly "uncollected" one has actually expired by a few years, also not a single error message you receive indicates that is the problem.
Yep, happened with my Sons Passport. We couldnt apply for a renewal, because the one we collected and used since 2015 expired, but according to their system, we never collected it.
Had to physically go in to Wynberg (where we collected it in 2015) to show it to them, so they could mark it off on the system as "collected".
What an amazing entity neh.
 
When is DHA gonna allow South African's with an ID book and ID number who are not citizens by birth to be able to use branch services? Its the dumbest thing ever.
Do you ever not bitch and moan?
 
When is DHA gonna allow South African's with an ID book and ID number who are not citizens by birth to be able to use branch services? Its the dumbest thing ever.

About the same time as when they'll let you get an ID Card.
 
Confirmation email says: When visiting the branch for your biometric capture please take a printed copy of the barcoded eHomeAffairs "Application Confirmation" with you. You can access the barcoded eHomeAffairs "Application Confirmation" on the Home Affairs eHomeAffairs website.

I cannot find this bar-coded application confirmation anywhere on the site. Any suggestions?
 
Confirmation email says: When visiting the branch for your biometric capture please take a printed copy of the barcoded eHomeAffairs "Application Confirmation" with you. You can access the barcoded eHomeAffairs "Application Confirmation" on the Home Affairs eHomeAffairs website.

I cannot find this bar-coded application confirmation anywhere on the site. Any suggestions?
Just print the email they sent you. Thats what I gave my mom when she went in.
 
Just print the email they sent you. Thats what I gave my mom when she went in.

The only email I received is this one with a short reference number...(no barcoded reference). Should be fine?

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Tried to book with FNB and Standard in JHB and could never get any dates. gave up and booked easily with DHA and sorted in an hour.
 
The only email I received is this one with a short reference number...(no barcoded reference). Should be fine?

View attachment 1685313
Yes this was their response to our enquiry

FNB did not even ask for that, in and out in 10 minutes

Thank you for writing into the Department of Home Affairs contact centre.

Kindly note we do apologise for the late response as we are receiving a lot of email enquiries.

We are aware that you will not be able to print the barcoded confirmation letter. Kindly take your booking confirmation when going for your biometrics.

Regards
Mr C Khumalo
Home Affairs Contact Centre
Toll free no : 0800601190
If abroad/outside RSA : +27 12 338 8000
Website : www.dha.gov.za
Email Address : [email protected]
 
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