Best and worst cellphone contract cancellation fees in South Africa

Jola

Honorary Master
Joined
Sep 22, 2005
Messages
18,241
#4
This is one of the reasons why I have been on dual sim prepaid phones for many years.

I currently use a S7 edge Duos.
 

signeffex

Well-Known Member
Joined
Jan 9, 2009
Messages
382
#5
Hi

I used to work for Cell C about a year ago.
At the time, when cancelling a contract, the ONLY fee you pay is the handset portion for the remaining months.
No penalties, no cancellation fee.
One months notice.
I know this as a fact!
You can pm me and ill put you in touch with a guy that knows a lot about this.
 

Absinth

Senior Member
Joined
Aug 22, 2008
Messages
633
#6
I might be wrong, but this is how I understand it…

Your cancelation fee comprises of the following components:
1. Cannot resell – typically a device/hardware – the customer needs to pay outstanding amount not recovered yet on this device.
2. Can resell – Your minutes and data not used yet. Ideally they only need to charge you for what you used. The rest they can resell.
3. Admin fee – The service provider needs to appoint someone to process the cancellation, and this is where the “grey” area is.
 

Swa

Honorary Master
Joined
May 4, 2012
Messages
20,184
#8
This is BS, handsets skews the results. Cell C charges no cancellation fee provided you give 1 month notice and only the outstanding amount you owe on the device you bought so they are 1st. MTN charges an additional 1 month during which you also can't use the service. Not sure what Telkom charges but I'd put them 3rd or 2nd. Vodacom charges you 75% irrespective of the device you have.
 

falcon786

Executive Member
Joined
Jan 29, 2011
Messages
9,401
#9
Question is, are any of those legal?
Cell C's way is definitely legal and so is MTN and Telkom's,however Vodacom's way is suspect and may not comply with CPA.

The other 3 networks way makes sense as far as being fair to themselves and the consumer as they are just recovering their handset value and one month cancellation notice at best,while Cell C even waives the latter.
 

milomak

Honorary Master
Joined
May 23, 2007
Messages
12,265
#10
they should surely spell out what portion of the cancellation is based on the cost of the device and how they have determined that
 
Top