Best and worst ISPs during lockdown - Speed and customer satisfaction compared

Hanno Labuschagne

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Best and worst ISPs during lockdown - Speed and customer satisfaction compared

MyBroadband’s latest speed test and customer satisfaction ratings reveal that Cool Ideas, Afrihost, and Axxess have the happiest customers during the COVID-19 lockdown.

On the other end of the scale, Telkom and Rain received the lowest customer satisfaction ratings. Rain also had the worst speed deterioration during the lockdown.

This report is based on 1.25 million speed test and customer satisfaction ratings which were collected using MyBroadband’s web-based speed test and Android Speed Test App.
 

Eric

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Nice... how many of these ISPs roll your unused data over?
 

Pandas2

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I’m with 123NET and they boosted my 125 Mbps/125 Mbps up to 855 Mbps/ 855 Mbps or at least that what my very old modem on my very old mother board can see. My iPhones can only measure up to around 300 Mbps as they are getting it via WiFi. So I’m very very happy, not that we are able to use that much bandwidth, after all 125 Mbps was already enough. The ping is at about 4 ms
 

cavedog

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This shows that LTE/5G is not a replacement for Fibre.
I don't think anyone was thinking that though. Maybe the anti vaxxers that believe it's for used for mind control yes but the normal people didn't think that. 5G data from tower to network core is hauled over fibre connections. 5G is a competitor on the other hand. Hell even LTE or LTE-A can be a competitor give enough spectrum and enough towers.

You can't expect 1 tower to serve 20 people each with with 1Gbps. Not even fibre can do that there are limitations to switches. Yes add more switches then the speed upgrades the same with 5G. More towers and spectrum means more speed.

Always good to keep that in mind.
 

Stewie

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I see Webafrica aren't on the list either.

If a companies score goes negative do they get removed?
 

cavedog

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Interesting that Cybersmart isn't listed in the comparison.
RSAWeb also not listed but the list is quite long hey

RSAWeb
Accelerit
Seacom
Webafrica
BeBroadband
Level-7
Metrofibre Networx
Aeonova360
Ciphewave Home-Connect
Liquid Telecom
Vox
Cybersmart

Any of the WISPs that also do fibre now like
JumboTech
UniWisp
Tech 5
 

cavedog

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Not following. What does my question have to do with uncapped accounts?
Well your question was a very generic one. The article makes reference to fibre increased speeds and the reason why the medium increased. Also mentions how happy clients are with these ISPs so naturally I would assume it's fibre based and all of the offer unlimited data.

If you are talking about mobile data or adsl data then you should have mentioned that.
 

Eric

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Well your question was a very generic one. The article makes reference to fibre increased speeds and the reason why the medium increased. Also mentions how happy clients are with these ISPs so naturally I would assume it's fibre based and all of the offer unlimited data.

If you are talking about mobile data or adsl data then you should have mentioned that.
OK, I missed the fact that this was fibre only. In fact, this seems to indicate otherwise

1588859742943.png

So which are fixed line and which are mobile?
 

cavedog

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Rain 5G, or Rain in general is all the way at the bottom!! :sick:
No surprise there...
It's unfortunate really. I look at these stats and try and interpret them because just looking at the numbers might be a big misleading.

Vodacom is listed quite higher than Rain on both accounts of satisfaction and average speeds and look they have a great network but I have to wonder Vodacom vs Rain what happened during the rating process. Most people on Vodacom uses it as a mobile network. They might be roaming on Rain towers and seeing 4G+ because their mobile device is aggregating bands which gives a higher average speed compared to a Rain user using a Rain simcard in a router mifi device that likely does not support 4G+ and experiences much slower average speeds.

The Vodacom user would rate their network provider as Vodacom but technically is roaming on Rain. The Rain user is struggling with poor speeds and he just rates it badly.

Looking at spectrum on 5G the Liquid telecoms spectrum and Vodacom temp spectrum is significantly more than what Rain had for their 5G. Although permanent it's not sufficient to provide sustained high speed connections to large number of users on a single tower it just isn't and NSA with Huawei have the ability to aggregate 4G to boost the 5G but they barely have any spectrum for 4G that is already congested so it's just a losing battle. Rain basically just offers unlimited data offers where as Vodacom that has much more spectrum than Rain and roams on Rain only offers capped expensive 4G and 5G.

So when you look at the whole picture it brings into perspective. Smack Rain with tons of spectrum now and let see the stats change. I was really hoping ICASA would give Rain more of the 5G spectrum instead they gave it to Vodacom that has so limited coverage you can't even see it on a map vs Rain that covers most of PTA and JHB already and obviously the most in need of more spectrum as proven by mybb by the big drop in average speeds on Rain.
 
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