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You see your clients as victims?People never learn. Whenever any corporate institution in South Africa, probably around the world, offers any deal or special, you as the consumer have the responsibility to go look for the catch. No company in this world will succeed in operations if they have to 'look after consumers'. To any company, a consumer is a victim waiting to be exploited. They are only focusing their attention on how to gain access to that victims' money.
It is a horrid outlook for customer relations.
Financial institutions see us as sitting ducks. It's a different story elsewhere (though corporates like Vodacom break this rule).and a recipe for failure. Says a lot about the individual as well.