Beware! Nashua Mobile are throwing away your MTN data prematurely!

[StNick]

I am with Nashua Mobile on MTN's network. A few months ago, I cancelled my 350MB recurring bundle on my cellphone contract in favour of rather purchasing pre-paid data via the *141# service. This setup suits me FAR better as my data is valid for 60 days rather than 30, and I can purchase it as and when I need it. When the deadline approaches, its a simple matter of purchasing an additional 10MB bundle and this renews ALL outstanding data for an additional 60 days.

OR SO I THOUGHT!!! At least, this is the feedback that one gets from MTN's *141# system, but Nashua has other plans in mind!

At the end of November, I purchased a 2GB bundle which I intended on "refreshing with 10MB" at the end of January as I'd only used about 500MB to date. Much to my surprise, when checking my balance this morning, I had 0 bytes remaining.

So I called Nashua up to find out what the story was. At first, the consultant tried to tell me that the *141# system doesn't work for Nashua clients. When I convinced him that I had been using it successfully for months, he told me that the data is only valid for a month. Again, I told him that this was NOT the communication I had received from MTN. So whilst I was on the line, I loaded a 10MB bundle. The date of expiry for this data was noted as 15/03. However, when the Nashua consultant looked on their system, the expiry date was "end of February".

So it looks as though Nashua are cutting off whatever data you may have remaining at the end of the month, regardless of when it SHOULD expire. I will attempt to "refresh" my data next month and give them a call again to see if my expiry data shifts ahead. I'll post my feedback here.

 

[Shake&Bake]

Whom do you take them to task with on this though?
ASA, ICASA, WASPA?

See that they're a member of WASPA. Link

Good luck and please update this when you've got more news.
Drop rpm an email to investigate.

 

[StNick]

Dropped rpm a PM, but I doubt he has the time to investigate something like this.

In any event, I agree; who do you take this to? The thing is, Nashua's stance is probably, "We're not MTN. You shouldn't be using *141# in the first place."

The consultant I spoke to urged me to rather call and add my once-off bundles, but frankly, I'm not interested in sitting on hold for twenty minutes just to load a bundle every time.

 

[TheGrove]

Done the same thing to me when I was on a Vodacom package with them, I always purchased data using my online banking from FNB. Purchased a bundle one month which never appeared on my cell account yet the amout was deducted from my bank account and was told by Nashua mobile I have to call them to purchase bundles, after explaining I had always purchased bundles this way I was told it's impossible and ended up making countless phone calls before eventually getting an apology and my bundle.

I now only deal directly with Cell C, won't use Autopage or Nashua Mobile again.

 

[stockton]

Done the same thing to me when I was on a Vodacom package with them, I always purchased data using my online banking from FNB. Purchased a bundle one month which never appeared on my cell account yet the amout was deducted from my bank account and was told by Nashua mobile I have to call them to purchase bundles, after explaining I had always purchased bundles this way I was told it's impossible and ended up making countless phone calls before eventually getting an apology and my bundle.

I now only deal directly with Cell C, won't use Autopage or Nashua Mobile again.

After similar experiences with Nashua Mobile I am, as each contract expires, switching to CellC.
Even though I have told Nashua Mobile what I am doing they don't seem to care.
I am waiting for my last contract with them to expire and then I am done with them.