Beware of Axxess fibre

[Nephew_]

My fibre installation was completed on 30 November 2017 (by TT Connect). You would have thought that Axxess could activate my account a day or 2 later(like my brothers ISP did), but here we are 39 days later and nothing.
In the beginning they had the standard response every time "it could take 30 days", but now it seems they have stopped responding completely.
Still not sure how they got to be ISP of the year ...

 

[adam_g]

My fibre installation was completed on 30 November 2017 (by TT Connect). You would have thought that Axxess could activate my account a day or 2 later(like my brothers ISP did), but here we are 39 days later and nothing.
In the beginning they had the standard response every time "it could take 30 days", but now it seems they have stopped responding completely.
Still not sure how they got to be ISP of the year ...

Yea im with TT aswell. Its frustrating because the fibre is working but you just need the PPPOE details and it will work.

Im with Vox it also took 2 days but literally on their case every few hours and then they still suspended my account for RICA a week later with no notice when i sent in the RICA docs when i applied for the fibre.

Fibre installs are pretty frustrating but once its all connected its perfect had fibre now for 2 months and 100% uptime

 

[kwaggawerner]

Surely the onus isn't squarely on Axxess.

I had Telkom issues, and Axxess management eventually climbed in and helped, got it sorted a couple days later.

Phone them and speak to a manager, and escalate it.

 

[Nephew_]

Update:

Surely the onus isn't squarely on Axxess.

Turned out to be true-ish. Axxess did not get the confirmation from TT Connect that the installation was completed. Even though I personally phoned TT Connect on 1 Dec and they confirmed they handed over the completed installation to Axxess.
Clearly there is a big communication gap between fibre company and ISP.
So from this it looks like Axxess is not at fault at all. Or are they?

So Axxess has now activated my account even though they still have not received that confirmation and my fibre is working.

 

[LazyLion]

You have to be pro-active... I was because I had been without proper Internet for 6 months.
I was calling everyone I could every day.

 

[Nephew_]

... I was calling everyone I could every day.

Is this the sad situation of service in general in ZA?
That we as paying consumers have to waste so much energy to solve things which should not be broken in the first place.

 

[LazyLion]

Is this the sad situation of service in general in ZA?
That we as paying consumers have to waste so much energy to solve things which should not be broken in the first place.

Yes it is.

 

[kwaggawerner]

Is this the sad situation of service in general in ZA?
That we as paying consumers have to waste so much energy to solve things which should not be broken in the first place.

I completely agree with LazyLion, be pro-active.

I called Telkom every. single. day. for almost 4 months to get them to do their job. (seriously, every day)

I was bounced from consultant to consultant, manager to manager with a list of reference numbers - I got labelled "telephone pit bull" at work for my resilience - in the end got my fibre. Waste of energy? perhaps. But GSD.