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I was so happy that fibre was finally installed by Vumatel in my area, Helderkruin Roodepoort.
Though there were issues dealing with Vumatel but in gernal they did a good job getting fibre installed in less than two weeks.
Signed up with Vox Fibre on their 200mb down/200mb up uncapped for R1599/month, never dealt with them but checked their ranking which wasn't bad.
Fibre was installed by Vumatel 11 October and took Vox two days to come put their router and made the line up and running, bit anxious but fine, the painful part is behind now.
The quality of the link is average, without comparison with other provider but I was expecting a 200mb fibre to be better than this but as I say I never had 200mb fibre with other provider so can't really say. They tested the line to be 198mb something donwload which I never get with my testing with highest in the 170s most of the times 120-140s. When downloading files the highest I ever saw was around 8mb/sec transferring speed which translate to a 80mb link maybe. Acceptable, much better then ADSL and 20mb wireless I was using.
Today, 24 October 2017, when I got home late, I was told by family that they did not have internet since lunch time (as I am the only one at home with some IT knowledge they had no choice but wait for me). I did the norm, restarted the router and still down, called Vox telecom support and was told that the account was suspended for something stupid.
My PA did the sign up for me originally as I was quite busy during the day. On 13 October, two days after the activation of service, I received an email from Vox's sales consultant saying that I have to do a letter giving my PA permission to sign the service up and then send a certified copy of her ID for RICA reason, I did send the letter within an hour and my PA emailed her certified ID back to them the same day, never heard anything since, then today.
For a company which provides services to its customers to suspend the service without any communication is some what unheard of, not even with City Power which give me a bill of R100k when they took wrong meter reading while putting in "Smart Meter". There was absolutely no communication from Vox on this matter, for 11 days, no follow up if they never received the docs nor warn me about the suspension of account due to RICA, they did not even have the curtesy to email me after they suspend the account, all they did was cut the internet in cold blood and wait for my phone call to find out what's going on.
They can provide the best internet on earth (offcourse not), but if their attitude towards customers is like this, basically they don't care, all one can wish is never have anything in conflict with such provider because you know if there is anything you not meeting their "requirement" they simply don't care, cut the line and please go away...
PS: I was lucky in a way that I had to give 30 day cancellation notice to Wirulink who was my previosu wireless internet provider and the cut off date will be 31 October, thank to Vox that the equipment I thought I was never going to touch again came back to life in this dark rainning night, so I can write this to warn all of you and post it.
Moving to Cool Ideas and see how it goes, they at least did better in survey and hope they do care about customer and business.
I was so happy that fibre was finally installed by Vumatel in my area, Helderkruin Roodepoort.
Though there were issues dealing with Vumatel but in gernal they did a good job getting fibre installed in less than two weeks.
Signed up with Vox Fibre on their 200mb down/200mb up uncapped for R1599/month, never dealt with them but checked their ranking which wasn't bad.
Fibre was installed by Vumatel 11 October and took Vox two days to come put their router and made the line up and running, bit anxious but fine, the painful part is behind now.
The quality of the link is average, without comparison with other provider but I was expecting a 200mb fibre to be better than this but as I say I never had 200mb fibre with other provider so can't really say. They tested the line to be 198mb something donwload which I never get with my testing with highest in the 170s most of the times 120-140s. When downloading files the highest I ever saw was around 8mb/sec transferring speed which translate to a 80mb link maybe. Acceptable, much better then ADSL and 20mb wireless I was using.
Today, 24 October 2017, when I got home late, I was told by family that they did not have internet since lunch time (as I am the only one at home with some IT knowledge they had no choice but wait for me). I did the norm, restarted the router and still down, called Vox telecom support and was told that the account was suspended for something stupid.
My PA did the sign up for me originally as I was quite busy during the day. On 13 October, two days after the activation of service, I received an email from Vox's sales consultant saying that I have to do a letter giving my PA permission to sign the service up and then send a certified copy of her ID for RICA reason, I did send the letter within an hour and my PA emailed her certified ID back to them the same day, never heard anything since, then today.
For a company which provides services to its customers to suspend the service without any communication is some what unheard of, not even with City Power which give me a bill of R100k when they took wrong meter reading while putting in "Smart Meter". There was absolutely no communication from Vox on this matter, for 11 days, no follow up if they never received the docs nor warn me about the suspension of account due to RICA, they did not even have the curtesy to email me after they suspend the account, all they did was cut the internet in cold blood and wait for my phone call to find out what's going on.
They can provide the best internet on earth (offcourse not), but if their attitude towards customers is like this, basically they don't care, all one can wish is never have anything in conflict with such provider because you know if there is anything you not meeting their "requirement" they simply don't care, cut the line and please go away...
PS: I was lucky in a way that I had to give 30 day cancellation notice to Wirulink who was my previosu wireless internet provider and the cut off date will be 31 October, thank to Vox that the equipment I thought I was never going to touch again came back to life in this dark rainning night, so I can write this to warn all of you and post it.
Moving to Cool Ideas and see how it goes, they at least did better in survey and hope they do care about customer and business.
