Billed twice

[PaulGherkin]

@Jam Sandwich there's that annoying noise again... do you hear it?

 

[Jam Sandwich]

seems like you have been awating for a response. #lonely

 

[Wrath of Khan MD]

I made payment for my Rain router on the 30th November and on the 1st December money was deducted again from my account, I have been trying to get a refund and I'm not getting any assistance, I have contacted the support team and they say they see i was billed twice and they are not saying anything about my money being refunded.

Without me reading 85 pages, when you contact the call centre, just ask them what "credit" you have in your account because you accidently paid twice. Then when they locate this credit just ask for a confirmation email, stay on the line whilst they email it to you.

I'm also a bit perplexed why you made a payment but then a debit order came off? anyway.. if there is credit just confirm with them that you will not be charged this month as their is still credit in your account

 

[DuduRose]

I’m sure banks love it when people walk in and say, Hey, just undo that! Problem solved, right?

I have tried on my app and it's not working.

 

[Dedsec]

Hi @DuduRose

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

Thanks, rain

Hello I was also double billed in December. Email redacted

 

[rain_mobile]

Hello I was also double billed in December. Email redacted

Hi @Dedsec
Please note that we tried contacting you to no avail, kindly provide us with an alternative number via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

Thanks, rain

 

[RedDevil7108]

@Dedsec
I would suggest remove personal info ( number ) in your above post, rather use direct msg

 

[DuduRose]

Hello I was also double billed in December. Email redacted

Hi, these people are scammers.

 

[RedViking]

@Dedsec
I would suggest remove personal info ( number ) in your above post, rather use direct msg

Reported the relevant posts and asked mods to assist.