Blacklisting of account ??

IncenDiary · Sep 16, 2006

Hi All ,

I'm relatively new here but - I've had an ADSL account since about Feb and my ISP is TelkomInternet (shock, horror!). I get the daily usage monitor emails for my account , just to see how much I can download and how long they take to record how much I have been downloading.

I have a premium 3GB account, and I've been downloading about 4-8 times that amount every month fine before they cap me. Normal mails and everything.

Now what I want to know is , is this normal and have other people been receiving it , and what does telkom mean by this ?

Mail:
"ADSL Restrictions [2006/09/19]:

Reaching the threshold has resulted in your username being disabled from our network of services until the 1st of next month.

Your actions have resulted in your username being added to our list of high-end users and repeated behavior of this nature could result in an overall blacklisting of services from TelkomInternet."

Now what does telkom actually mean by this ? If I continue to download they are going to blacklist my account ? What the hell ? Is it recommended then that I just cancel my account on the last day of the month and get a new one on the 1st day of the next month to avoid any hassle ?

I hate telkom.

PS: I only use TelkomInternet since they have the "average" usage policy I , unfortunately since I hate Telkom, find quite useful.

PPS: Telkom are retarded. What's the point of ADSL if u can't download anything ? This is so insulting.

Basically just want to know if I should worry about this or if I can forget about it since Telkom are stupid. Most of the time.

MrG · Sep 16, 2006

I didnt get any of this, cause I dont have the e-mail sent to me. Some others also got it on the forums, BUT I dont care... ahahahaha

I have two TelkomInternet accounts and 1x Prepaid WebAfrica. If they want to blacklist my account, GO AHEAD TELKOMINTERNET. I will just go with OpenWeb and OpenBrowse.... whayahahahaah!

rpm · Sep 16, 2006

Hi IncenDiary

I see that the mail is dated 19 September...is this correct? Can you also please forward this email to me (rpm [at] myadsl.co.za)?

Thanks and regards,

RPM

IncenDiary · Sep 16, 2006

Hi ,

Sorry!!! Typo - it is 16th... Im a dumbass, sorry.

Ill forward the mail anyway , its weird.

rpm · Sep 16, 2006

Thanks for the email!

Did anybody else received such a letter?

MrG · Sep 16, 2006

About 3 people apparently, but I did not. Since I dont have the usage reminder active.

mikef · Sep 16, 2006

rpm said:
Thanks for the email!

Did anybody else received such a letter?

rickswinley said:
I got this mail from telkom internet this morning

Dear subscriber

According to our records your total usage as at [2006-9-16 00:00:01] has reached and exceeded the threshold for the overall service.

Username : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Uploaded : 4.28GB
Downloaded : 4.64GB
Combined Total : 8.92GB
Service threshold : 2.00GB

Reaching the threshold has resulted in your username being disabled from our network of services until the 1st of next month.

Your actions have resulted in your username being added to our list of high-end users and repeated behavior of this nature could result in an overall blacklisting of services from TelkomInternet.

Should this not be the case, you are most welcome to mail
adsl-escalation@telkomsa.net with your concerns.

To unsubscribe from this reporting service or to view your online usage graphs, go to http://adsl.telkomsa.net

Warm regards

I have of course forwarded this on to ICASA as this is not acceptable

Above was also posted in http://mybroadband.co.za/vb/showthread.php?t=52039&page=6

rpm · Sep 16, 2006

Hi folks

TelkomInternet Helpdesk says it is junkmail and that it did not come from them. This however raises the question as to how the spammer got hold of this sensitive information... Will try to get some more clarity on the issue on Monday.

Regards,

RPM

MrG · Sep 16, 2006

Once again, you cant abuse a capped account. Not possible Telkom

MrG · Sep 16, 2006

rpm said:
Hi folks

TelkomInternet Helpdesk says it is junkmail and that it did not come from them. This however raises the question as to how the spammer got hold of this sensitive information... Will try to get some more clarity on the issue on Monday.

Regards,

RPM

ah RPM the all mighty, guys check the addy it came from please

derekc · Sep 16, 2006

I highly doubt it's junkmail as telkom says it to be. More likely it's the way they gonna use to stop the so called 'high' end users. If they go forward with blacklisting then it's really ridiculous and definitely out of line.

krycor · Sep 17, 2006

hrm maybe u should get a new account every 2nd month, enought time to cancel the 1st

IncenDiary · Sep 17, 2006

Hi ,

I severely doubt its junk mails as these mails are replacing my normal daily usage mails. If these were "junk", then I'd be receiving my normal usage mails too. Where are they then, Telkom?

And I seem to be getting these daily too ; I got another this morning. How annoying to be "reminded" every day ...

wallace · Sep 17, 2006

I got one:

Dear subscriber

According to our records your total usage as at [2006-9-17 00:00:01] has reached and exceeded the threshold for the overall service.

Username: telkomdsl****@dsl512telkomsa.net
Uploaded: 585.67MB
Downloaded: 4.07GB
Combined Total: 4.64GB
Service threshold: 3.00GB

Reaching the threshold has resulted in your username being disabled from our network of services until the 1st of next month.

Your actions have resulted in your username being added to our list of high-end users and repeated behavior of this nature could result in an overall blacklisting of services from TelkomInternet.

Should this not be the case, you are most welcome to mail adsl-escalation@telkomsa.net with your concerns.

To unsubscribe from this reporting service or view your online usage graphs, go to http://adsl.telkomsa.net

Warm regards

TelkomInternet

PearlJam · Sep 17, 2006

I also got it this morning on my accounts

MrG · Sep 17, 2006

lol, well honestly I dont care what they say, because its a capped account, but would like to hear more from RPM tommoorw.

bekdik · Sep 17, 2006

Mine doesn't say anything about blacklisting. The difference in cap levels is also interesting.

@IncenDiary: are the posts quoted the same as you received or did you get something other than a usage report?

The one I got this morning reads:

Dear subscriber

A friendly notification that according to our records your usage as at [2006-9-17 00:00:01] reflected the following:

Username : *******@dsl512telkomsa.net

Uploaded : 295.48MB
Downloaded : 7.44GB
Combined Total : 7.73GB
Service threshold : 3.00GB

Please bear in mind that this is a usage-based service and as such is subject to a threshold.

TelkomInternet have opted to offer you an average usage option that will keep you online until such time that the average usage for all subscribers reaches the service threshold.

This means that we are allowing unrestricted access beyond your threshold instead of simply curtailing the service. However, your service may be discontinued once the average usage for all subscribers has been reached. You will then be required to top-up your threshold to remain online.

To unsubscribe from this reporting service or to view your online usage graphs, go to http://adsl.telkomsa.net

Warm regards

DjStyles · Sep 17, 2006

I have been getting these the whole week already.

IncenDiary · Sep 17, 2006

I got the restriction mail for my main account , and the normal update mail for my second account which is capped today anyway!

Dear subscriber

According to our records your total usage as at [2006-9-17 00:00:01] has reached and exceeded the threshold for the overall service.

Username : XXXXXXXXXXXX@dsl512telkomsa.net
Uploaded : 1.02GB
Downloaded : 3.53GB
Combined Total : 4.56GB
Service threshold : 3.00GB

Reaching the threshold has resulted in your username being disabled from our network of services until the 1st of next month.

Your actions have resulted in your username being added to our list of high-end users and repeated behavior of this nature could result in an overall blacklisting of services from TelkomInternet.

Should this not be the case, you are most welcome to mail
adsl-escalation@telkomsa.net with your concerns.

To unsubscribe from this reporting service or to view your online usage graphs, go to http://adsl.telkomsa.net

And I also got the normal one like this :

Dear subscriber

A friendly notification that according to our records your usage as at [2006-9-17 00:00:01] reflected the following:

Username : XXXXXXXXXXXX@dsl.2gbsh.telkomsa.net
Uploaded : 1.28GB
Downloaded : 2.88GB
Combined Total : 4.17GB
Service threshold : 2.00GB

Please bear in mind that this is a usage-based service and as such is subject to a threshold.

TelkomInternet have opted to offer you an average usage option that will keep you online until such time that the average usage for all subscribers reaches the service threshold.

This means that we are allowing unrestricted access beyond your threshold instead of simply curtailing the service. However, your service may be discontinued once the average usage for all subscribers has been reached. You will then be required to top-up your threshold to remain online.

To unsubscribe from this reporting service or to view your online usage graphs, go to http://adsl.telkomsa.net

MrG · Sep 17, 2006

do you have two accounts? Strange.. dont know what is happening. I still havnt received a e-mail.

Blacklisting of account ??

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