Boycott MWEB. Because they don't care if you leave...

[Necuno]

...its going to be interesting when we have FTTH, Mweb: You ****ing abusers, send them emails all of those that have gone over 100gb

 

[Crowley]

Guess you don't know the users on this forum. There are users here with 12TB of hard drives filled with movies and series.

That would be me and it is 14TB now.

Lot's of the abusers download for friends and family so yes. Sounds like business usage to me.

The Telkom infrastructure by my parents place got stolen too often so Telkom is not replacing them. I download for them so that makes me an abuser/evil/baby Hitler. My friends also come and copy the series I download so another black mark for me right there.

We have made a promise to our customers to deliver a premium uncapped service which is superior in performance and hosted on a world class network..

I left MWEB ages ago so I'm not directly affected by this but see for yourself how their superior performance stacks up against Openweb.
MWeb Local - http://www.speedtest.net/my-result/2886079225
MWeb International - http://www.speedtest.net/my-result/2886082029

Openweb Local – http://www.speedtest.net/my-result/2886088772
Openweb International – http://www.speedtest.net/my-result/2886085503

I'm on 127 GB downloaded so far this month but I can go to sleep tonight without worrying that I might go over some super secret thumbsuck threshold that might or might not change at a moments notice.

Afrihost

 

[citizensa]

I have a pet peeve with people who support unethical companies - whether financially or verbally - which the various incarnations of NASPERS have amply proven to be over the years. So, from where I'm sitting, those who decide to leave MWeb without having received their condescending little letter aren't only doing themselves a favour, but everyone else as well.

+1000
I also want SA customers to boycott these monopolies who claim to do us South Africans a favor by giving world class Internet but in reality we are being brainwashed and people like KinsZA not only support these companies but help them grow.Go and figure SA does not have even the best Internet in AFRICA in terms of quality and affordability.
Naspers want to make more profit out of SA and feed us with most expensive satellite TV packages in the world and users like you subscribe to them making them most profitable with the least customers to serve

 

[Maveric12]

Hi DJ
In the long run the simple and effect method of enforcing a temporary speed reduction on users who push the product beyond reasonable limits is actually a much better customer experience and we hope it will help us to keep more of these users on board once they begin to manage their own behavior.

You guys keep on talking about reasonable limits...WHY THE ^%$^% are u not letting your customers know wot your "Reasonable limits" are. Is that so much top ask....its like someone being fined for exceeding the speed limit on the German Autobhan...SERIOUSLY WTF

 

[AthenianOwl]

Hi DJ

The statement that we don't care about losing our customers really couldn't be further from the truth.

We have made a promise to our customers to deliver a premium uncapped service which is superior in performance and hosted on a world class network.

That network is a valuable business asset and like any business we have the right to protect our assets and take steps to ensure that we can deliver on our promises to the vast majority of our paying customers.

If this means that we have to put rules and measures in place to curtail the actions of a very small portion of users who refuse to act in a reasonable fashion then this is what we will do, as much as it may sadden us to have to do so.

We understand that these steps will anger the portion of users who thrive on pushing the service to its tolerance limits and we also understand that many of the users we find on this particular forum fall into that category.

Believe me I fully anticipated that this news would not be well received by this community and I wish that I didn't have to be the one to share it, but I do firmly believe that what we have done will have a positive impact on the performance of MWEB's network, which is too everyone's benefit.

If the users directly affected by this change could bring themselves to see it through into next month and bring down their data usage a little bit to see what it takes to avoid the limits they might actually find that this is a better situation for everyone in the long run.

As to the point which has been made a few times now as to why the users in question did not receive warnings prior to this. it is quite simply because the previous discretionary method of manually issuing warnings and following them up with 2nd and 3rd warnings was inefficient and very time consuming.

This meant that it only allowed us to deal with a very small sampling of abusers at a time and we also did not like the poor customer experience it created of ultimately having to ask users who refused to comply to change products or terminate the service.

In the long run the simple and effect method of enforcing a temporary speed reduction on users who push the product beyond reasonable limits is actually a much better customer experience and we hope it will help us to keep more of these users on board once they begin to manage their own behavior.

Why can't you just tell us what those 'reasonable limits' are? Hell, who knows if it's possible for someone to get a threatening letter from MWEB for watching TV shows every night on NetFlix.

 

[HapticSimian]

Why can't you just tell us what those 'reasonable limits' are? Hell, who knows if it's possible for someone to get a threatening letter from MWEB for watching TV shows every night on NetFlix.

You'll be fast-tracked to the front of the abusers' queue. You're not allowed Netflix; you're supposed to watch DSTv's overpriced reruns like a good little lemming.

 

[DominionZA]

Is this abuse?

June : 412Gb
July : 1.2Tb
Aug : 400Gb so far

I never check my stats so was a bit shocked by July in particular.

I don't download much at all because all rooms are hooked up to Netflix and Hulu+ so the need to download content is not as hectic as it used to be. In a household of 5, there is a fair amount of streaming going down. We don't have DSTV anymore, so 90% of movie/TV show viewing comes from online services.

So glad I am with an ISP that let's me use my connection as advertised. Seems I could be labelled as an abuser by some because my house enjoys watching TV at night though.

 

[Chevron]

Is this abuse?

June : 412Gb
July : 1.2Tb
Aug : 400Gb so far

I never check my stats so was a bit shocked by July in particular.

I don't download much at all because all rooms are hooked up to Netflix and Hulu+ so the need to download content is not as hectic as it used to be. In a household of 5, there is a fair amount of streaming going down. We don't have DSTV anymore, so 90% of movie/TV show viewing comes from online services.

So glad I am with an ISP that let's me use my connection as advertised. Seems I could be labelled as an abuser by some because my house enjoys watching TV at night though.

You have a 20Meg line?

 

[xrapidx]

1.2TB is probably safe. Someone needs to backup the Internet porn

 

[AthenianOwl]

You'll be fast-tracked to the front of the abusers' queue. You're not allowed Netflix; you're supposed to watch DSTv's overpriced reruns like a good little lemming.

MWEB_GUY, can you confirm what HapticSimian said is true???

 

[DominionZA]

You have a 20Meg line?

6mbps

 

[feo]

6mbps

I just signed up for the Openweb Gold 6Mb package and Netflix is tons better than on MWEB. You on that package?

 

[HapticSimian]

MWEB_GUY, can you confirm what HapticSimian said is true???

We really do need <sarcasm> tags.

No, it likely won't be true; you can bet your ass NASPERS won't endorse you using their DSL network to get television services superior to their dreck though.

 

[DJ...]

They certainly won't publicly admit that. One can however infer a lot from their actions...

 

[DominionZA]

I just signed up for the Openweb Gold 6Mb package and Netflix is tons better than on MWEB. You on that package?

Yes. Same setup.

Kids are 9, 16 and 17. All of us have different tastes so not uncommon to have multiple streams running same time when the kids watch in their rooms.

Welcome to Internet as it should be. :thumbup:

I do sometimes have issues during office hours just after lunch time (work from home) - with normal browsing etc... OW are pretty efficient at sorting it out though. Night time and weekends are when most streaming and downloads happen in my house.

 

[|tera|]

Since the site became mymweb.co.za since yesterday I managed to steer a few new customers away from them, so thanks specifically to Necuno and Dj... for the headsup and advice which I followed. Screw this. It's a joke.

 

[Seriously]

Hi DJ

The statement that we don't care about losing our customers really couldn't be further from the truth.

We have made a promise to our customers to deliver a premium uncapped service which is superior in performance and hosted on a world class network.

That network is a valuable business asset and like any business we have the right to protect our assets and take steps to ensure that we can deliver on our promises to the vast majority of our paying customers.

If this means that we have to put rules and measures in place to curtail the actions of a very small portion of users who refuse to act in a reasonable fashion then this is what we will do, as much as it may sadden us to have to do so.

We understand that these steps will anger the portion of users who thrive on pushing the service to its tolerance limits and we also understand that many of the users we find on this particular forum fall into that category.

Believe me I fully anticipated that this news would not be well received by this community and I wish that I didn't have to be the one to share it, but I do firmly believe that what we have done will have a positive impact on the performance of MWEB's network, which is too everyone's benefit.

If the users directly affected by this change could bring themselves to see it through into next month and bring down their data usage a little bit to see what it takes to avoid the limits they might actually find that this is a better situation for everyone in the long run.

As to the point which has been made a few times now as to why the users in question did not receive warnings prior to this. it is quite simply because the previous discretionary method of manually issuing warnings and following them up with 2nd and 3rd warnings was inefficient and very time consuming.

This meant that it only allowed us to deal with a very small sampling of abusers at a time and we also did not like the poor customer experience it created of ultimately having to ask users who refused to comply to change products or terminate the service.

In the long run the simple and effect method of enforcing a temporary speed reduction on users who push the product beyond reasonable limits is actually a much better customer experience and we hope it will help us to keep more of these users on board once they begin to manage their own behavior.

Another fsucking outright lie. It's only to the benefit of your investors et al. We get screwed all the way. Explain push the products beyond its limits? You mean to say you reached capacity on your network and as such will throttle everyone to regain that spare capacity instead of expanding? It's all about your profit margin, just like DSTV. Screw you all.

I have not been able to abuse my service because it was performing so shiit.

 

[AthenianOwl]

Another fsucking outright lie. It's only to the benefit of your investors et al. We get screwed all the way. Explain push the products beyond its limits? You mean to say you reached capacity on your network and as such will throttle everyone to regain that spare capacity instead of expanding? It's all about your profit margin, just like DSTV. Screw you all.

I have not been able to abuse my service because it was performing so shiit.

Hahahahahaha!!! This is so damn funny!!! +1 Karma to you!

 

[Syphonx]

Why would I be an abuser? I only download what I actually consume. Not for the sake of it.

If I download a movie but only watch it in 3 months time am I an abuser until I watch it?
If I download something for a friend but don't use it myself am I an abuser?
If I download something planning to watch it at a future date am I an abuser?
If I download in HD am I an abuser because SD is smaller?

 

[DJ...]

If I download in HD am I an abuser because SD is smaller?

The MWEB rep already clarified this one for us. Yes. Watching HD is considered abusive...