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Broadband helpdesk support: The winners and losers
- Thread starter rpm
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As a matter of interest, what are the different broadband helpdesk numbers for each of the broadband network operators? - the only ones I know are:
- Vodacom's Data Helpdesk number is 155 and tollfree when dialled using any Vodacom SIM Card;
- Telkodemonopolies' ADSL Call Centre - not sure one can call it a helpdesk: 0800375375 [0800DSLDSL];
- MTN?
- Sentech MyWireless?
- iBurst?
Personally I feel that you should not have to contact the call centre for 90% of the reasons. I always use the call centre as the last resort after having exhausted all other opportunities.
Unfortunately Sentech's website is one of the worst. Their coverage map is broken and has been broken for over a month. It is impossible to create a new account to see if your area is covered. Eventually you have to phone them. We opted for the R99pm Mywireless Lite package of which Nowire is the reseller. Unfortunately what they did not point out was that whenever you try to do anything they will always blame the other partner. Nowire are not available on Sundays, and are only available on Saturday's up to 13h00. Typically, the first time we ran out of bandwidth was on a Sunday. Try as we may it was impossible to even get hold of a Nowire person, and phoning Sentech was fruitless as the Nowire accounts are apparently hidden from Sentech, and as such we could not buy any additional bandwidth come hell or high water. On Monday we tried to order some more bandwidth again and even though we have more than R100 of credit on our nowire account we could not simply buy bandwidth and it was required that we send through a fax requesting that we need additional bandwidth. This was so unbelievable that we opted to wait out the last week of the month so that we could get more data again on the beginning of the next month. A disgusting business practice for an Internet Service provider. Then in the next month we tried to see how much bandwidth we had left on the account. Unfortunately the sentech website could not provide us with the details because that feature was broken. A phonecall to Sentech was just as fruitless because the operator said that the feature is broken so he can't access it either. A week later, and nothing has been done to fix the problem.
Unfortunately Sentech's website is one of the worst. Their coverage map is broken and has been broken for over a month. It is impossible to create a new account to see if your area is covered. Eventually you have to phone them. We opted for the R99pm Mywireless Lite package of which Nowire is the reseller. Unfortunately what they did not point out was that whenever you try to do anything they will always blame the other partner. Nowire are not available on Sundays, and are only available on Saturday's up to 13h00. Typically, the first time we ran out of bandwidth was on a Sunday. Try as we may it was impossible to even get hold of a Nowire person, and phoning Sentech was fruitless as the Nowire accounts are apparently hidden from Sentech, and as such we could not buy any additional bandwidth come hell or high water. On Monday we tried to order some more bandwidth again and even though we have more than R100 of credit on our nowire account we could not simply buy bandwidth and it was required that we send through a fax requesting that we need additional bandwidth. This was so unbelievable that we opted to wait out the last week of the month so that we could get more data again on the beginning of the next month. A disgusting business practice for an Internet Service provider. Then in the next month we tried to see how much bandwidth we had left on the account. Unfortunately the sentech website could not provide us with the details because that feature was broken. A phonecall to Sentech was just as fruitless because the operator said that the feature is broken so he can't access it either. A week later, and nothing has been done to fix the problem.
Jonny Two Shoes
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well at 00h00 night two awake consultants is actually very good!
Telkoms help desk is a last resort option.
00h00better, easier, can never go wrong
Or 11:59:59.99999999pm
Yeah, 00h00 or "midnight" are all good but 12pm is definitely mid day when you would expect support to be at it's best.
who.is.michael
Expert Member
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Who wrote this ****? Some PR ploy?
Good question.
Let's have the data. Who did the tests, when, times of calls, etc etc?
It does indeed sound like a Vodacom/iBurst commercial feature.
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Relevance to what I posted???1st rule of doing a telephonic survey - make sure you have the numbers
The only reason I asked what the other call centre numbers are, is that people often don't memorise such numbers, and I also know that many people tend to Google for info, so if someone happens to stumble across the call centre numbers here, then that is one extra person that has found something useful via MyBroadband.co.za.
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Are you posting that in my direction? - if so why?
Actually no, it is quite important that iBurst subscribers realize that they are calling a premium-rated maxicall number [0861], Sentech MyWireless is a sharecall [0860] number, and the rest are no doubt tollfree when called from the home-network, and none of the numbers are tollfree when called from another network.