BT Games and their policies. ADVICE Needed

[Ninja'd]

Im sure if you beg and plead to the owner of BT games. He will sort it out.

ichigo's cousin IIRC

 

[PsyWulf]

Game was already opened as it was pre-owned so the "opened" aspect is void

The issue in short is,a 2nd hand item was sold,and they won't accept a return,they will however buy it back at 20% of the purchase price

 

[Bar0n]

Your wife went into the store, asked for the game, and received a product in working order (I presume). You cannot use the CPA (especially not in terms of "unsolicited goods") on this one and it really isn't BT Games' problem. You're stuck with the game.

 

[MagicDude4Eva]

CPA - Section C: buyer's remorse / cooling-off period (page 52, para 16) - http://www.thenct.org.za/NCTDocs/founding-legislation/f8d6f6aa-994d-4305-b3d0-ea056416bbd0.pdf

What they are doing is illegal. FWIW - you can even return shoes tried on or a TV switched on - it does not matter. In some cases a company might ask for a "handling fee" but even that must be reasonable. If they cause issues, get it in writing from them why they don't refund and comply to CPA and lodge a complaints with the consumer council.

 

[Bryn]

CPA - Section C: buyer's remorse / cooling-off period (page 52, para 16) - http://www.thenct.org.za/NCTDocs/founding-legislation/f8d6f6aa-994d-4305-b3d0-ea056416bbd0.pdf

What they are doing is illegal. FWIW - you can even return shoes tried on or a TV switched on - it does not matter. In some cases a company might ask for a "handling fee" but even that must be reasonable. If they cause issues, get it in writing from them why they don't refund and comply to CPA and lodge a complaints with the consumer council.

That's to do with direct marketing. With very few exceptions, there's no cooling off period when you just waltz into a store and purchase an item.

 

[MagicDude4Eva]

That's to do with direct marketing. With very few exceptions, there's no cooling off period when you just waltz into a store and purchase an item.

Then anything in section 20. If the OP's wife paid via credit card, I would simply go and cancel the transaction with the bank and then return the product to the store. For what it's worth any reputable company would honour right of return and refund.

And now I am wondering if BT Games complies with the 2nd hand goods act - http://support.bidorbuy.co.za/index...ll-and-buy-second-hand-goods-purchased-online / http://www.saps.gov.za/resource_centre/acts/downloads/juta/shg_act_6_2009.pdf) - @OP - unless the act has changed, the act would have required your wife to provide them with details:

The person purchasing or selling the second-hand goods to the dealer must furnish the dealer with his full name, physical address and original ID document as proof of identity.

It's even in their T&C's - http://www.btgames.co.za/bt/info/info.asp?terms

In terms of the Second Hand Goods Act of 2009, all orders for pre-owned software must be collected from a store and you must be over the age of 18 years.

When collecting your pre-owned game/s you will be required to provide BT Games with
i) Your South African barcoded ID book or Driver’s license.
ii) Your residential address and telephone number.

 

[PsyWulf]

And now I am wondering if BT Games complies with the 2nd hand goods act - http://support.bidorbuy.co.za/index...ll-and-buy-second-hand-goods-purchased-online / http://www.saps.gov.za/resource_centre/acts/downloads/juta/shg_act_6_2009.pdf) - @OP - unless the act has changed, the act would have required your wife to provide them with details:



It's even in their T&C's - http://www.btgames.co.za/bt/info/info.asp?terms

They do that when you buy second-hand games from them the first time,you actually get loaded on their system for future

 

[Totempole]

The R120 offer is ridiculous imo. I would have thought they should have at least offered you store credit to the value of your purchase. That would have been a fair compromise, and ultimately it would have been a win win for both parties.

 

[gregmcc]

Bunch of skelms!
1) I would never pay R600 for a pre owned game.
2) For them to only offer you R120 and then they will resell for R600 is just insane! A slap in the face.
3) Never buy from BT.

 

[neoassasin]

You also have to understand their side too. I walk into BT Games and buy a game. I get home and don't like it, then take it back for something different. I might also buy it, finish the single player and then take it back.

 

[Batista]

Let me get this straight - Your wife went to a shop and bought you a game without you even asking for it?

Lucky man

 

[Wall]

You also have to understand their side too. I walk into BT Games and buy a game. I get home and don't like it, then take it back for something different. I might also buy it, finish the single player and then take it back.

+1

 

[Bryn]

Then anything in section 20. If the OP's wife paid via credit card, I would simply go and cancel the transaction with the bank and then return the product to the store. For what it's worth any reputable company would honour right of return and refund.

And now I am wondering if BT Games complies with the 2nd hand goods act - http://support.bidorbuy.co.za/index...ll-and-buy-second-hand-goods-purchased-online / http://www.saps.gov.za/resource_centre/acts/downloads/juta/shg_act_6_2009.pdf) - @OP - unless the act has changed, the act would have required your wife to provide them with details:



It's even in their T&C's - http://www.btgames.co.za/bt/info/info.asp?terms

BT Games do require your info and ID, and they'd have grounds for legal action if his wife cancelled the payment.

As I said, the CPA exists to protect both buyers and sellers. It would be completely unreasonable to command all stores to accept returns within a period of time after sale. You could buy one CD, for example, and just copy and exchange it for eternity.

 

[Totempole]

You also have to understand their side too. I walk into BT Games and buy a game. I get home and don't like it, then take it back for something different. I might also buy it, finish the single player and then take it back.

Agreed, but I still think that in this particular scenario, a goodwill store credit should have been offered by BT. The game was used anyway, so they could still resell it, and a store credit would also be better for them than a cash refund, which I don't think is in order.

 

[gregmcc]

If the manager at the store had half a brain and knew what customer service was all about he would give you a store credit. That way they retain you as a customer.

I doubt after this you would now ever go back to BT Games.

 

[Totempole]

Let me get this straight - Your wife went to a shop and bought you a game without you even asking for it?

Lucky man

I'm guessing she'll probably never do it again after this.

 

[Bryn]

If the manager at the store had half a brain and knew what customer service was all about he would give you a store credit. That way they retain you as a customer.

I doubt after this you would now ever go back to BT Games.

We're talking about BT Games here. No one shops there twice.

 

[Splice]

You also have to understand their side too. I walk into BT Games and buy a game. I get home and don't like it, then take it back for something different. I might also buy it, finish the single player and then take it back.

We went to return it the next day though.Which is today...

 

[Ninja'd]

We're talking about BT Games here. No one shops there twice.

I know it irritates one guy while I'm in there comparing prices online.

 

[MagicDude4Eva]

BT Games do require your info and ID, and they'd have grounds for legal action if his wife cancelled the payment.

Not really, I have done this a few times last year where I had cases where the merchant did not want to honour returns/buyers remorse etc. I agree that there might be certain restrictions with regards to what goods can be returned and depending on the case itself. For example it would be impossible to return food, just because you don't like it, but it is completely acceptable to return food because it is not up to standard (Woolies does this without a problem - i.e. you buy fruit/vegetable and realise it is not fresh - there is no issue).

Same can be accepted from shrink wrapped games as well as games where common sense prevails that no abuse could have happened. In OP's case it is common sense that since he has the digital version that (a) he would have not benefited from the purchase and (b) the PS4 game can not be copied/cracked - so what's the point?

All BT has done now is alienated a customer and if I was OP, I would not accept a refund of R120 and would simply cancel the transaction if it was electronic.