Can a phone contract be completed online without a signature in person?

[pouroverguy]

Edit: typo in the subject that I can't edit - I meant phone contract.
This is probably a dumb question, but here goes anyway.


I tried to apply for a Telkom contract last week online - gave them my debit order details and everything. If I decided to go with another provider like MTN as I need the contract now to be able to trade-in my old S10e, there's no way the contract could be completed with Telkom without me agreeing in person and signing some documents right? Having worries that I'd get the MTN contract and wake up one of these days to find Telkom debited my account and a new phone delivered to me.

 

[killerbyte]

Edit: typo in the subject that I can't edit - I meant phone contract.
This is probably a dumb question, but here goes anyway.


I tried to apply for a Telkom contract last week online - gave them my debit order details and everything. If I decided to go with another provider like MTN as I need the contract now to be able to trade-in my old S10e, there's no way the contract could be completed with Telkom without me agreeing in person and signing some documents right? Having worries that I'd get the MTN contract and wake up one of these days to find Telkom debited my account and a new phone delivered to me.

If you agreed to the Terms & conditions over the phone then you are legally bound.

 

[rodga]

Yes. Mine was done via email.

 

[pouroverguy]

If you agreed to the Terms & conditions over the phone then you are legally bound.

It was online, but I figured that I'd still have to take in 3 months bank statements and proof of income.

 

[pouroverguy]

Yes. Mine was done via email.

I checked my email, and I got this. Surely this means that they can't confirm the order without calling me first and confirming?

 

[Beyond.Celsus]

No wonder there is so much fraud in the cellular industry

 

[Dan C]

Yes you can do it over the phone.

 

[Crimson & Blue]

Edit: typo in the subject that I can't edit - I meant phone contract.
This is probably a dumb question, but here goes anyway.


I tried to apply for a Telkom contract last week online - gave them my debit order details and everything. If I decided to go with another provider like MTN as I need the contract now to be able to trade-in my old S10e, there's no way the contract could be completed with Telkom without me agreeing in person and signing some documents right? Having worries that I'd get the MTN contract and wake up one of these days to find Telkom debited my account and a new phone delivered to me.

They usually phone you back after a credit check before the deal goes through. If that hasn't happened you're probably fine.

 

[Crimson & Blue]

I checked my email, and I got this. Surely this means that they can't confirm the order without calling me first and confirming?

View attachment 1297886

You're fine. If you have time, phone them and ask them to can your order.

 

[ChuckMeFarley]

No need to sign anything. The Electronic communications and transactions Act 25 of 2002 makes legal provision for the electronic completion of contracts.

My Telkom, Vodacom, Netflix, amazon, various insurance policies, vehicle tracking were all done this way.

Just phone in to cancel the order.