Cancellation, Incorrectly debited and no option to remove my card details

S108

New Member
Joined
Nov 8, 2021
Messages
2
Earlier in October, I requested a cancellation and to date it has not been processed.
Rain have also decided to bill me for the period that I cancelled.
Further to this I was surprised to find out that they do not provide you with the option to remove you bank card details....surely this isn't legal?

I have tried to reach out to Rain on numerous occasions to ensure that my subscription is cancelled but there has been no contact.
Has anyone had similar issues?
 
Last edited:

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
2,086
Hi @Showin108

I do apologize for the inconvenience caused.

Please PM me the email address linked to rain profile i will get this sorted and cleared up ASAP.
 

nghoni

New Member
Joined
Nov 25, 2021
Messages
1
my rain acoount was debited this morning after showing me for the past month that my next payment date is 25th december and now it debits on the 25th of november unexpectedly worst part is the is no reverse option and also doesnt show the invoice of the deduction on the rain website. @rain_mobile
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
2,086
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