Sign up with GoogleI have a Cybersmart "one-price" account and I am emigrating at the end of February. Until then, I still need to work (which involves using my ADSL at home as well).
I was aware of Cybersmart's one calendar months notice which I tried sending them a fax to their 087 number (notice for the end of Feb only), but it failed. I contacted them and got some alternate contact details which I'll use. I have until the end of January to send it, so not in any hurry with that.
I phoned Telkom today on 10219 to put in notice for the telephone line as well and was informed that I needed to speak to someone at 0800 6111 16 as my ADSL portion was not with Telkom. Phoned that number and was informed that I need to arrange with my ISP to ask for the cancellation of the line at the same time on their cancellation order.
Asked Cybersmart to do this and I was informed that it's not possible and the ADSL has to be cancelled first and then I need to request for the cancellation of my line myself. I phoned Telkom again and again they confirmed that ISP can send in cancellation of the line at the same time, they just need to clearly indicate this on the cancellation order. I decided to phone them again and check with someone else as well, got the exact same story.
Went back to Cybersmart told them this and got told the same thing (at one point they were going to make an exception for me and cancel at the end of January!!! I never wanted it cancelled at the end of January!!!). I also started involving Laurie Fialkov and he is also telling me the same thing - that I need to cancel with Telkom after I have cancelled that ADSL bit.
Am I the only person in South Africa who want to cancel my ADSL and telephone line together? I do not want to have a telephone line for the month of March when I'm in the UK and I don't want to be without internet in February. But this doesn't seem possible at all.
When I spoke to Telkom, a few of the people I spoke to informed me other ISPs do it all the time. Has anyone experienced this with other ISPs?
If this is the case, which I'm not sure it is, as I spoke to several different people at Telkom who cannot understand why Cybersmart don't just want to write a simple instruction on the cancellation order, people need to be warned against going with these "one-price" options. Despite saving a couple of rands each month, you will end up having to pay for an extra month's line rental, because you cannot cancel your ADSL and line simultaneously.
Anyone care to give some input - I am absolutely furious about this, because it's not like I'm trying to cancel at the last minute, and even with time at hand, it seems impossible to do...
I was aware of Cybersmart's one calendar months notice which I tried sending them a fax to their 087 number (notice for the end of Feb only), but it failed. I contacted them and got some alternate contact details which I'll use. I have until the end of January to send it, so not in any hurry with that.
I phoned Telkom today on 10219 to put in notice for the telephone line as well and was informed that I needed to speak to someone at 0800 6111 16 as my ADSL portion was not with Telkom. Phoned that number and was informed that I need to arrange with my ISP to ask for the cancellation of the line at the same time on their cancellation order.
Asked Cybersmart to do this and I was informed that it's not possible and the ADSL has to be cancelled first and then I need to request for the cancellation of my line myself. I phoned Telkom again and again they confirmed that ISP can send in cancellation of the line at the same time, they just need to clearly indicate this on the cancellation order. I decided to phone them again and check with someone else as well, got the exact same story.
Went back to Cybersmart told them this and got told the same thing (at one point they were going to make an exception for me and cancel at the end of January!!! I never wanted it cancelled at the end of January!!!). I also started involving Laurie Fialkov and he is also telling me the same thing - that I need to cancel with Telkom after I have cancelled that ADSL bit.
Am I the only person in South Africa who want to cancel my ADSL and telephone line together? I do not want to have a telephone line for the month of March when I'm in the UK and I don't want to be without internet in February. But this doesn't seem possible at all.
When I spoke to Telkom, a few of the people I spoke to informed me other ISPs do it all the time. Has anyone experienced this with other ISPs?
If this is the case, which I'm not sure it is, as I spoke to several different people at Telkom who cannot understand why Cybersmart don't just want to write a simple instruction on the cancellation order, people need to be warned against going with these "one-price" options. Despite saving a couple of rands each month, you will end up having to pay for an extra month's line rental, because you cannot cancel your ADSL and line simultaneously.
Anyone care to give some input - I am absolutely furious about this, because it's not like I'm trying to cancel at the last minute, and even with time at hand, it seems impossible to do...
