Cancellation of Cell C contract

[Msb1410]

Calling Cell C's retention department is most frustrating!
When one calls 084 140 and gets through to an operator they try to put you through to the retention department but the line is dropped everytime and one has to start all over again. (This happened 3 times today) Then if one calls 084 143 (ostesibly the retention department) and selects option 2 it rings for so long that even Cell C gets sick and tired of their own music and it cuts out leaving one to call again!
All I want to do is to cancel the contract and pay up the amount outstanding so that I can go onto pre-paid - Please help me!!!!!!!

 

[Cell_C]

Calling Cell C's retention department is most frustrating!
When one calls 084 140 and gets through to an operator they try to put you through to the retention department but the line is dropped everytime and one has to start all over again. (This happened 3 times today) Then if one calls 084 143 (ostesibly the retention department) and selects option 2 it rings for so long that even Cell C gets sick and tired of their own music and it cuts out leaving one to call again!
All I want to do is to cancel the contract and pay up the amount outstanding so that I can go onto pre-paid - Please help me!!!!!!!

Hi Msb1410

We apologize for the unpleasant experience that you have had.

Please PM us the number in question/ID number, and a number that we can reach you on.

^MP

 

[Savannahdp]

Experiencing the same problem!:

"Calling Cell C's retention department is most frustrating!
When one calls 084 140 and gets through to an operator they try to put you through to the retention department but the line is dropped every time and one has to start all over again. (This happened 3 times today) Then if one calls 084 143 (the retention department) and selects option 2 it rings for so long that even Cell C gets sick and tired of their own music and it cuts out leaving one to call again!
All I want to do is to cancel the contract and pay up the amount outstanding so that I can go onto pre-paid - Please help me!!!!!!!"

This is ridiculous and I'm going to be charged for each day that passes!

 

[dunkyd]

Get in the damn Q ! Been waiting since January and still paying after 37 calls from them promising it will end one day.......

 

[Cell_C]

Experiencing the same problem!:

"Calling Cell C's retention department is most frustrating!
When one calls 084 140 and gets through to an operator they try to put you through to the retention department but the line is dropped every time and one has to start all over again. (This happened 3 times today) Then if one calls 084 143 (the retention department) and selects option 2 it rings for so long that even Cell C gets sick and tired of their own music and it cuts out leaving one to call again!
All I want to do is to cancel the contract and pay up the amount outstanding so that I can go onto pre-paid - Please help me!!!!!!!"

This is ridiculous and I'm going to be charged for each day that passes!

Hi Savannahdp

Please inbox us your Cell C + contact number and email address.

Our team will assist with the cancellation.

^NS

 

[Cell_C]

Get in the damn Q ! Been waiting since January and still paying after 37 calls from them promising it will end one day.......

Hi dunkyd

Do you have any reference numbers that we can use to follow up? If not, please PM us the number due for cancellation and your contact details.

^NS

 

[dunkyd]

Hi dunkyd

Do you have any reference numbers that we can use to follow up? If not, please PM us the number due for cancellation and your contact details.

^NS

50 email refs and 37 phone call refs altogether....
Another one today....190516-000154.

 

[Cell_C]

50 email refs and 37 phone call refs altogether....
Another one today....190516-000154.

Hi Dunkyd

Kindly note that you will be contacted shortly and feedback will be provided.

^PN

 

[dunkyd]

Says they will pay back 951.00.
Can only hope there is not another debit tomorrow...

 

[Cell_C]

Says they will pay back 951.00.
Can only hope there is not another debit tomorrow...

Hi Dunkyd

There won't be any debit order, you will receive the refund by next week.

^PN

 

[dunkyd]

Holding thumbs....if it goes OK I will laugh off the cash I paid for the sim card which went straight into shop petty cash without a reciept....

 

[Andre becker]

Calling Cell C's retention department is most frustrating!
When one calls 084 140 and gets through to an operator they try to put you through to the retention department but the line is dropped everytime and one has to start all over again. (This happened 3 times today) Then if one calls 084 143 (ostesibly the retention department) and selects option 2 it rings for so long that even Cell C gets sick and tired of their own music and it cuts out leaving one to call again!
All I want to do is to cancel the contract and pay up the amount outstanding so that I can go onto pre-paid - Please help me!!!!!!!

I am sitting in same boat. I upgraded via cell c direct got the phone new Samsung s22 phone battery only lasts 4 hours returned the phone and ask that I can upgrade directly at shop. Seems like they booked a repair bit was told the s22 batteries doesn't last long and wanted another phone because it was booked as repair not cancellation. They put me through to retentions spending half a day waiting for a call to be answer then the phone drops. I am ready to cancel my contract. But you need to talk to retentions to cancel it. I rather stop my stop order and wait for them to contact me because this is so unacceptable.

 

[Andre becker]

Hi Msb1410

We apologize for the unpleasant experience that you have had.

Please PM us the number in question/ID number, and a number that we can reach you on.

Exactly my experience. Where do I cancel my contract today still please

Calling Cell C's retention department is most frustrating!
When one calls 084 140 and gets through to an operator they try to put you through to the retention department but the line is dropped everytime and one has to start all over again. (This happened 3 times today) Then if one calls 084 143 (ostesibly the retention department) and selects option 2 it rings for so long that even Cell C gets sick and tired of their own music and it cuts out leaving one to call again!
All I want to do is to cancel the contract and pay up the amount outstanding so that I can go onto pre-paid - Please help me!!!!!!!

 

[Israelndhlovu]

I want to cancel my cell c contract, please help

 

[Cell_C]

I want to cancel my cell c contract, please help

Hi Israelndhlovu

Thank you for reaching out to us.

We're sorry to hear about your intention to cancel your contract. Please PM us the number you want to have cancelled.

Cell C | MP

 

[Dzingi]

I just want to cancel my data contract with cell

 

[Cell_C]

I just want to cancel my data contract with cell

Hi Dzingi

Thank you for contacting Cell C.

We regret hearing about your intention to cancel your contract.

Please PM us the number in question so we can check and assist.

Cell C | MP

 

[justjaxx]

I'm also struggling to cancel my contract with CellC. Please help.

 

[Cell_C]

I'm also struggling to cancel my contract with CellC. Please help.

Hi justjaxx,

We're sad to hear that you wish to leave us.

Please PM us the number in question, email address, and alternative contact number. This will enable us to escalate the request to our support team for further assistance.

Cell C | TN

​

 

[Natalie_vdW]

I'm also struggling to cancel my contract and the reception on their support line is so terrible I can't even hear the consultant. Why does it have to be so difficult?!?!