Cancellation of Cell C contract

I no longer need my Straight Up 50 Top Up account and have been trying to submit a support ticket about cancelling it, but my query has not shown up in my support ticket history, so that doesn't seem to be working. Is there some way I can caancel without making umpteen telephone calls?

Thank you
 
Natalie_vdW said:
I'm also struggling to cancel my contract and the reception on their support line is so terrible I can't even hear the consultant. Why does it have to be so difficult?!?!
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My advice for anyone looking to sign up for a contract or subscription is to find out how easy it is to cancel before signing up.
 
BaronBuffoon said:
My advice for anyone looking to sign up for a contract or subscription is to find out how easy it is to cancel before signing up.
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Good day,

Thank you for reaching out to us.

We apologize for the service you have experienced. Cancelling a contract shouldn't be frustrating, please PM us the number in question and an alternative contact number to reach you on.

Kindly note that in line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.

If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement is cancelled.

Cell C | PN
 
Cell_C said:
Good day,

Thank you for reaching out to us.

We apologize for the service you have experienced. Cancelling a contract shouldn't be frustrating, please PM us the number in question and an alternative contact number to reach you on.

Kindly note that in line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.

If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement is cancelled.

Cell C | P
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I think I may have just missed the call. It came after 5pm and I was napping. My phone stopped ring as I was reaching for it.
 
BaronBuffoon said:
I think I may have just missed the call. It came after 5pm and I was napping. My phone stopped ring as I was reaching for it.
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We have arranged for a callback from our team and will be in touch with you.


Cell C | MN
 
Guess I'll just cancel and reverse the debit order each month, still paying R80 after 10 years and I can't remember the security questions from then when I phoned them to cancel. Good luck.
 
Urist said:
Guess I'll just cancel and reverse the debit order each month, still paying R80 after 10 years and I can't remember the security questions from then when I phoned them to cancel. Good luck.
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Good day,

Thank you for reaching out to us.

We are sorry to hear that, please PM us your ID number/Cell C number and an alternative contact number to reach you on. We will get our support team to contact you and assist.

Cell C | PN
 
Cell_C said:
Good day,

Thank you for reaching out to us.

We are sorry to hear that, please PM us your ID number/Cell C number and an alternative contact number to reach you on. We will get our support team to contact you and assist.

Cell C | PN
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I won't pass the security questions, they're trained right, don't worry I'll go to the shop to cancel, but thanks for reaching out.
 
WHY is it such a struggle to frikken cancel one's Cell C contract.! Please CAN someone provide me with the contact email. I've completed the online form but somehow doubt I'll get any joy, as 2 calls have ended in them telling me they can't help me and to call back and then conveniently just hanging up on me! TF?!
 
Good day,

Thank you for contacting Cell C.

We apologize for the frustration you’ve experienced while trying to cancel your contract. You can email your cancellation request directly to [email protected] , and our team will assist you from there.

Thank you for your patience, and please let us know if there’s anything further we can do to help.

Cell C | TM
 
Dear Cell C,
I am very frustrated and upset by your service, or should i say lack of service. I have been trying to cancel my contract since October 2024 and its just a nightmare. I am out of the country and have no need of the contract anymore. I sent an email to retentions and to customer service departments and i was told i needed to settle that month’s instalment which i promptly did. I visited SA in December but my line was still active on post paid contract! I even sent my proof of settlement to both departments in November but up to now, in April 2025, i am still being billed monthly by CellC? Honestly, when is it going to stop?

Unhappy customer.
 
Mme Karen said:
Dear Cell C,
I am very frustrated and upset by your service, or should i say lack of service. I have been trying to cancel my contract since October 2024 and its just a nightmare. I am out of the country and have no need of the contract anymore. I sent an email to retentions and to customer service departments and i was told i needed to settle that month’s instalment which i promptly did. I visited SA in December but my line was still active on post paid contract! I even sent my proof of settlement to both departments in November but up to now, in April 2025, i am still being billed monthly by CellC? Honestly, when is it going to stop?

Unhappy customer.
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Hi Mme Karen

Thank you for reaching out to us.

Thank you for reaching out, and please accept our sincerest apologies for the ongoing frustration and inconvenience you’ve experienced. We completely understand how upsetting this situation must be, especially given that you've taken the necessary steps to cancel your contract since October 2024.

Please refer to your PM for our request for information, as well as our request. Our team would be happy to assist you.

Regards
Cell C | MP
 
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