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Cancelling iBurst
- Thread starter LandyMan
- Start date
native
Expert Member
Contact them and request them to email you the cancellation form
I guess your on month to month
I guess your on month to month
WebhostingTalk
Expert Member
What is the process to cancel a month to month subscription? Apart from making sure the bank stops the debit order
Is their payment in advance or arrears?
Phone them and request a cancelation form, they will redirect your call to the retention department. They will ask why you leaving and how can they make you stay(just tell them to $#*&^$% ....$^%#&*$....$#$%). Make sure you write down the person’s name that helped you. Ok then fax it back to them(Keep prove that the fax was sent) and phone them to get confirmation that they received the fax. Ask them to email you the confirmation. Now if you have a outstanding balance on your account make sure it has been settled or they will not cancel the account(nor let you know they didn’t cancel it).
Well that should be it. Just remember to always write down the name of the person helping you.
Good luck and check those bank statements....
LandyMan
Honorary Master
What is the process to cancel a month to month subscription? Apart from making sure the bank stops the debit order
Is their payment in advance or arrears?
Right you are!
The bank will be informed before anyone else, even iBurst
From dealing with Telkom and iBurst's accounts department, I have a little black book for names and numbers, date and time of call.
So if I cancel today, the money they took on the 25th of October is for the month of November?
Now I just need to make sure I can get ADSL in time!
Thanks guys!
If you cancel today you will still be charged for December.
The_Unbeliever
Honorary Master
@ Landyman - hopelik gaan hulle nie vir jou te veel probleme gee nie.
Sal jy omgee om ons op hoogte te hou?
Dankie
E
Sal jy omgee om ons op hoogte te hou?
Dankie
E
The problem with that is if you don't pay they won't cancel then you will also be charged for January.
LandyMan
Honorary Master
The problem with that is if you don't pay they won't cancel then you will also be charged for January.
They can charge me, but they won't get that money either
Stop orders like this is loaded on my account with wildcards, ie. *WBS* will never be allowed to deduct again. I also have an additional month's bandwidth, so they can take that back as payment
They can charge me, but they won't get that money either
Stop orders like this is loaded on my account with wildcards, ie. *WBS* will never be allowed to deduct again. I also have an additional month's bandwidth, so they can take that back as payment
The other problem is if you don't pay your modem will be black listed which means you can't sell it.
Maybe you get lucky as milomak says and they let you off the hook, but my experience with "them" was as I said so I just paid the extra to get rid of "them".
Anyway good luck with your cancellation, hopefully it goes smoothly for you, but either way let us know how it went.
It would appear that the best way to cancel with iBurst would be to disappear. Change banks, towns, names...
they'll still probably find a way to debit your account
The_Unbeliever
Honorary Master
Easiest would be to switch over to another bank a month or two before the time... then switch over everything except iBurps, and then, after the last iBurps order went off, you cancel the account and leave iBurps' debit order as is
They'll have to pay for the failed debit order (or so I believe)
They'll have to pay for the failed debit order
(or so I believe)Easiest would be to switch over to another bank a month or two before the time... then switch over everything except iBurps, and then, after the last iBurps order went off, you cancel the account and leave iBurps' debit order as is
They'll have to pay for the failed debit order
They've got that covered as well in 4.5.1 4.5.2 and 4.5.3 as well as other conditions.
Best way is to make sure you are up to date with payments and give notice around the 20th of the month, that way you only have to pay for the following month.
Just be prepared for them to somehow "find" a payment that you missed (because of their incompetence) as an excuse to try drag it out for yet another month, this is why I said make sure you are up to date before setting the cancellation wheels in motion.
(The above info is for all those who intend canceling.)
Pilgrim
Wugger
Trust us. Get the ibust ball rolling. Cancel your account now.
It will take a week or 2 to sort out