Can't choose a service

[sylvasly]

Hey Guys,

Had a frustrating problem today.

I did a 3G installation for a client today.

He had a DELL D520 laptop and a Huawei E620 Data Card. I installed the Vodafone Mobile Connect Software (V7).
When I was prompted to insert the data card I did, when it got to the creating a profile screen I wasn't a able to choose a service (e.g 3G Prefered, 3G only, GPRS Prefered, GPRS only) and couldn't complete the installation.

So I removed the software and tried a different Version 7 CD and got the same result.
I tried my Option Data Card in his laptop and I still couldn't choose a service.

So I put his 3G Card in my HP NX6110 laptop and I created a new profile and was a able to choose a profile and connect to Vodacom's network, so I know the data card works.

Are their any compatibilty issues with DELL D520.

 

[sevenworth]

I had the same problem a while ago. Had to install the drivers for the card before VMC allowed me to select a profile.

 

[sylvasly]

The Laptop installs all the data card drivers.
So I don't think its a driver issue

I spoke to my client this morning he said that he is going to reinstall XP on his laptop and he'll let me know if it resolves his problem

 

[kwmf]

Assuming that the drivers are installed fine, this problem is generally due to some missing registry information.

Make sure the following is there...

[HKEY_LOCAL_MACHINE\SOFTWARE\Vodafone\Setup\NewProfile]
"InstallType"="Contract"
"Language"="English"
"Country"="South Africa"

Edit: there is no space in "NewProfile"

 

[vodacom3g]

Thanks kwmf,

I'm pretty sure you've got the right answer here!

 

[sylvasly]

Thanks for the advice kwmf

Will pass the info onto my client and see if it resolves the problem