Can't empty Vodacom webmail

[kaspaas]

I'm using my VC free mail account for webmail purposes.

There is a bug: If the mailbox overfills, one can't delete any mail from it to create space.

My mailbox is currently at 115% of 5MBytes.

I've taken the nice way of a complaint via the VC website, and it was emptied for me by VC with the promise it won't happen again.

Well, it has happened again.

I don't complain about the limited size of the mailbox included with my contract - it is not a freebie, but paid for as part of my monthly fee (I'm not upgrading to the so-called paid for mailbox).

But, please, get your act together and sort out this bug.

Nobody would like the idea of having to log a regular complaint about the same issue over and over again.

 

[bekdik]

I have similar problems with Telkomsa's Webmail. The tras folder doesn't get cleared automatically, which is a super pain in the butt when one loses connectivity due to Telkom's adsl failure!

 

[kaspaas]

Problem not yet resolved.

No call from VC yet within 24 hours after logging the problem.

 

[vodacom3g]

Problem not yet resolved.

No call from VC yet within 24 hours after logging the problem.

I did see the guys working on this. Will check if they got it resolved.

 

[kaspaas]

Got a call at around 28 hours after logging the problem on the web.

The temporary solution: Empty your VC mail via Outlook.

Not much of a solution if one is dependant on webmail while travelling- but at least I'm going again.