Very interesting. Marcel ducks and dives but, even then, misses the Olympic-length pool. The fact is, it took 27 minutes to download the 3.41Mb MP3 file (can someone tell me what that works out to?) while doing nothing more than surfing local Websites. The upshot of the interview is that there are no guarantees and most customers are happy, or at least haven't complained. Well then, I'll register a complaint tomorrow. Let's see if it can climb to 10% or more.
I'm not impressed with Sentech's inability or unwillingness to address the issues - to spell out its problems, to says what it is doing to address these, says when these may be fixed and to apologise to clients. None of these basic elements of communications have happened. In the meantime, they blame problems on some users (whatever happened to the clause on unacceptable use?) and the rollout of new stations.
It leads to wild conjecture. Could it be that the technology itself sucks, that Sentech is technologically incapable, that they're rolling out a service on a shoestring and using us suckers to fund growth and expansion of base stations and bandwith (the latter coming second in the list of priorities), that, that, that?
Or could it be a problem with the scalability of the technology? I'm just conjecturing, but there seems to be a veil of secrecy drawn over the whole thing. Could it be that the communicators and marketers are the fall guys (as they usually are) for the failure of the technologists to deliver? I now think this is the way that it is.
As it is, Chris Gibbons said he wouldn't sign up for the service. Every day wasted in delivering, costs millions on the bottom line for Sentech from the negative publicity and the wasted advertising.
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I have an inferiority complex. But it's only a little one.
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~ like badly and quickly
