Cape Town ADSL Problems?

[rpm]

Hi folks

I just heard about an ADSL blackout in parts of Cape Town since early this morning. If you are in CT did you experience any problems today?

Any feedback will be great.

Regards,

RPM

 

[deanesa]

Cpt Adsl

Yes indeed, went down at about 06:30. We are in Airport Industria. Not only ADSL problems, also analogue.

 

[DjStyles]

ADSL at the office in Tokai was up and down the whole day, but now that i'm home, my line is down.

 

[hj2k_x]

In the CBD, still ok here. Not superfast, but been up all day...

 

[MrG]

Up all day.. Durbanville

 

[StrontiumDog]

mybroadband site doesn't wanna load properly, and in general local sites seem a bit slow. I've only been surfing on and off since maybe 14:30 tho.

 

[gh05t]

constantia, bergvliet, meadowridge, bishopscourt also down the whole day since around 6AM.

 

[Cage Rattler]

claremont up the whole day

 

[shadow_man]

0 Issues

Rondebosch/Claremont perfect, no issues.

 

[texo]

Fish Hoek: up and down every 10-20 minutes or so.
Very frustrating.

 

[TonyA]

Smst very slow and erratic

 

[member2204]

I called them now a they said that Wynberg, Ottery, Southfield, etc. are all down since this morning. No idea when it will be back on. Had to hold on for 35 minutes.
Thank G*d they installed my MWEB WiMax today.

 

[jb007za]

hey, apparently a problem at the bergvliet exchange... only adsl affected. was told it would be down for at least 24 hours. i wonder if this is weather related... we've had more than a week of miserable weather here.

 

[rhys]

Issues in Kenilworth. Anyone know where to find out about and follow issues like this? Apart from Telkom support of course...

35 minutes member2204? I "timed out" just after 11, well done

 

[Ekhaatvensters]

hey, apparently a problem at the bergvliet exchange... only adsl affected. was told it would be down for at least 24 hours. i wonder if this is weather related... we've had more than a week of miserable weather here.

Hmm theres a Bergvliet exchange, good to know, even if it doesn't work properly..

 

[bekdik]

Best was the conversation I had with Help desk:

me: "any idea when service will be restored?"
HD: "It depends whether it's a big fault or a little fault"
me: "How will I know which it is?"
HD: "A Little fault will be fixed in a few hours, but a big fault can take more than a day"
me: "OK, but how will I know which it is?"
HD :Well if its fixed in a short time it's a little fault, if it takes more than a day it's a big fault ..."
me "OK.". Downs phone. after 48 mins.

I guess it was a big fault, so now I know.

BTW When reported the fault around 6:20 yesterday I was sent a confirmation SMS withing minutes and about an hour later I was called and given the same information. Things may be looking up in terms of customer centricity.

 

[BTTB]

Southern Suburbs. CT.
No ADSL from the early hours of Monday morning.
Service was restored about 01h44 Tuesday morning according to my calculations.
This must be the longest period without ADSL in this area since I got ADSL back in 2003/4.

Telephones were working, but most numbers dialled were engaged?

LOL @ bekdik.

 

[DjStyles]

@ Bekdik, at least you managed to get through to them. I tried 3 times yesterday to get hold of anyone at Telkom. After being on hold for more than 30mins each time, the call was politely dropped.

After being cut off for the 3rd time, I eventually gave up.

 

[BTTB]

What numbers did you try?

I used 0800375375 option 4.
Waited more than 10 minutes for the call to be answered. Only to be told by the guy answering the call on that number that it was the exchange?
As I live near our exchange I took a look. There was nothing going on at our exchange yesterday.
Besides nothing happening locally at our local exchange, the status of the Modem showed that it was indeed connected at 384/128, just there was no IP and the modem light would not synch.

Telkom should recompile it's excuse book. Customers are more frustrated when we know that what we have been told is wrong for a start, but have no clue what the actual problem is nor how long it will take to fix.
I personally would be quite Ok if the guy told me the truth in technical language and if the problem was going to take more than a day to fix. Customers are not without understanding that Murphy and everything else can or will go wrong, but just be open and upfront about it.

 

[zamrg]

my service just got restored right now, apparently the 762 (wynberg 2) and other southern suburbs exchanges like bergvliet, southfield were all having issues. When I finally got through to the helpdesk, only to find that the fault report staff were just as clueless as I was, they said that it was a fault caused by the recent weather.