Capitec clueless to fill-out their own Agreement

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Fudzy

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Lino said:
I never got communication from FNB when my cards expired. Does one normally? -Genuine question not a troll post.
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I get an SMS and then a phone call to confirm delivery information and details. They deliver it to my office, just show them my ID, sign their delivery form and activate the card online. I went in the first time and the lady told asked me why I'd bothered.

EDIT: I've got my bond with them if that counts for anything.
 
Lino

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Fudzy said:
I get an SMS and then a phone call to confirm delivery information and details. They deliver it to my office, just show them my ID, sign their delivery form and activate the card online. I went in the first time and the lady told asked me why I'd bothered.

EDIT: I've got my bond with them if that counts for anything.
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The only time I've ever had that from them is when I've requested a replacement card online or when my account wax upgraded.
 
Swa

Swa

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And this is why 60% for matric should be made mandatory...

DA-LION-619 said:
Yup, it has the security of a credit card like Securecode or 3D payment I think it's called.
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The regular card is just for electronic purchases with the pin. It can be converted to a Mastercard with the securecode.
 
D3nz

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technofool said:
... Then what?? Super Grandmaster please tell me ...
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You know, there have been quite a number of trolls on mybb this past year, and the one thing they all had in common was picking on post count. Zodiac Legend comes to mind. :)
 
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Gtx Gaming

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My cards never physically survive before they expire :p

Luckily my bank does not charge for replacement cards.
 
azbob

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technofool said:
This is the most insightful comment of all. No one comes close so far. If LaraC is from Stellenbosch she is probably the senior management I have been dealing with since last week because I told her I was doing it to make the contract better for everyone.
Colett from Capitec phoned to find out how I was doing without any money. I had tinned pilchards for supper last night and tinned baked beans the night before. The cat is living off fridge leftovers.
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The cat is always the first to suffer. :(
 
LaraC

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technofool said:
This is the most insightful comment of all. No one comes close so far. If LaraC is from Stellenbosch she is probably the senior management I have been dealing with since last week because I told her I was doing it to make the contract better for everyone.
Colett from Capitec phoned to find out how I was doing without any money. I had tinned pilchards for supper last night and tinned baked beans the night before. The cat is living off fridge leftovers.
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No, I’m not affiliated to Capitec in any way. It seems that you are very impressed how Colett and the Bank are dealing with the situation.
All a customer wants is to be treated fairly and when there is a disagreement that the company listen until a mutual agreement is reached.
Hopefully it is sorted out soon and the issue is put to rest. Well done Colett. :)
 
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technofool

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LaraC said:
No, I’m not affiliated to Capitec in any way. It seems that you are very impressed how Colett and the Bank are dealing with the situation.
All a customer wants is to be treated fairly and when there is a disagreement that the company listen until a mutual agreement is reached.
Hopefully it is sorted out soon and the issue is put to rest. Well done Colett. :)
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Very frustrated initially dealing with people who struggled to understand the problem but finally I am impressed. Nothing has changed yet but promises have been made and I trust sincere efforts, by Colett any way, will be made. I did have to go through 5 levels of "Customer Service" before I got to someone who could understand my question. I am not sure I could ever get to the same level at one of the other banks.

She informed me yesterday that they already had a proposed solution for my very first objection, comparing the paper document with the on-screen document. Capitec controls both documents and they will certify that both documents are identical. That makes a lot more sense to me. It now has to go through the IT department, then Legal, then EXCO and then it might make it into the new Agreement.
 
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Thor

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Yes proof please.

We've been asking for it since your first post.
 
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