Cell-C and their bad voice network

[TheGuy]

Hi Guys

I've recently ported my number from Vodacom to Cell C and it even thou their data network is working well their voice network is terrible.

Below is a list of problems I've come across:

1. When driving it comes across as thou Cell C cannot do tower switching. I drove from Sandton to Alrode last week and the same call must have dropped about 10 times. So as soon as you get call up it works fine for a bit and then the quality gets worse and worse until the call drops.
2. Sometimes when trying to make a call I have to do it about 3 or 4 times. It looks like the call is connected but there is no voice.
3. Today people have been saying they cannot get hold of me the entire day. I'm sitting at a client and have full signal.
4. On some occasions like last night I get delayed sms messages where I would be talking to a person then I think the person stopped responding only later to get a whole bunch of messages where the person is thinking the same thing.

I have the exact same phone as I had on Vodacom and never had these kind of issues. I work all over Johannesburg so the problems are not happening in one area only.

 

[Haldex]

You get what you pay for.
Im still with Vodacom and now have 3GB double promo, no complaints. Hitting 950kb/s constantly.

 

[AlmightyBender]

You get what you pay for.
Im still with Vodacom and now have 3GB double promo, no complaints. Hitting 950kb/s constantly.

So do you: the exact same product at a higher price. Enjoy

 

[Centronix]

You get what you pay for.
Im still with Vodacom and now have 3GB double promo, no complaints. Hitting 950kb/s constantly.

You must have stocked up on that Vaseline

 

[pboy]

i also have this silly cell c reception at home in fourways!!
everywhere else its all good. even data at home kicks ***...

but voice quality is horrible at home..especially in my tv room. rest of the house the sound breaks up and either me or the person on the other side cant hear each other..

I've been told to log support calls with cell c. and get my neighbours to do so as well. eventually they will either "fix a link" or re-align something..

a friend of mine is now a radio engineer at voda, but was with mtn, and apparently the same thing happened with mtn in midrand a few years back. turned out to be a broken link thingie at their base station.. R180 to fix.
call centre failed to pick up the trend of a few thousand support calls for the same issue in the same 5sq km radius..sigh..

even though i moved across to cell c now from mtn, i still think walking outside to take that call at home is better than walking around with my jocks full of vaseline waiting for mtn to shaft me! hehehe!

 

[lucifir]

I have been having the same issues on mtn for many months now .... wonder if all the networks are experiencing this??
none of the techies are able to assist ... and I was thinking of moving to cell c to hopefully get this sorted .... but reading your post now, it seems that I may have been hoping for too much!!

 

[Dups!]

I am an ex-Vodacom subscriber myself, having moved to Cell C two ago I can safely point out Cell C's cons compared to Vodacom's.

One thing I have to say outright is that call quality on Cell C is superior than Voda's when you are in a good coverage area, ie, completely covered by Cell C and not roaming on Vodacom.

Their achilles heels has always been coverage. I, too, travel quite a bit and dropped calls are the order of the day mainly because of coverage. The only solution is to roam on Vodacom when driving until you get to an area of Cell C coverage, not an ideal situation I know but there isn't any other viable solution to this problem until Cell C improves their coverage.

I haven't had issues with smss though.

Other than the coverage issue, I am honestly content with Cell C and I don't even dream of porting back to Vodacom.

 

[pboy]

so i called cell c now to log a call.
speak to tech support, explan my story in under 1minute, and get told i am being put through to network coverage department or something...
end up getting beeped from person to person.. until i end up at THE CALL CENTRE! thats nothing! i have to tell my story for the 5th time now..
try to explain my grief in 1 minute.. she was not listening very well, so it took about 4 minutes to get the message conveyed.
so after that I get the super stellar service everyone has been raving on and on about with Cell c...
cell c : "sorry we cant log a call coz our systems are down"
me: " ok can i have your email address or contact number so I can follow up"
cell c "no, my shift ends now"
me: " so how are you going to log my call?"
cell c: "you can call back when our systems are up"
me: " how will i know if your systems are up? give me your email address or direct contact number so i dont have to repeat myself " ( thinking to myself, this is worse than.... ya)
cell c: " i will email you from my supervisor's email"
me : " ok can i get the supervisors email address?"
cell c: " ok please hold so I can ask for her permission "
so i wait over 5 mins.. during which time i am typing this as well..
cell c: " sir can you email us please"
me: " whooa -- wait a minute, you went away to get supervisors permission, and now you come back telling me what? "
cell c: " my supervisor...er..umm...she........

at risk of causing a aneurism stress eric style i put the phone down.

so now my whatsapp and facebook status update reads " no cellphone calls at home please"
looks like i must get a display case for this cell c ornament of a phone i cant use when i am home..

 

[Nephew_]

You have another problem... your Shift key is broken .

 

[hislordship]

Winner

You have another problem... your Shift key is broken .

Bloody brilliant! Can I give you the Trophy for 'Comment That Made Me Laugh The Hardest'

 

[dazzazzad]

My dad went to CellC from Vodacom a couple weeks ago. He just manually roams to Vodacom. Their great signal, CellC's great rates = win win.

 

[Centronix]

You have another problem... your Shift key is broken .

Hahaha you win Nephew... You win