Cell C Benefits only for NEW Customers - Not for Current Customers

[rishaadb]

I was at the myboradband conference on the 10th October where Jose Dos Santos presented the Cell C strategy for low call costs for all. A question was posed by the Audience on whether existing customers would qualify for the 99 cents per minute per second billing and Cell C replied that existing clients would qualify. I went to a CellC C store to get my current contract updated. Cell C informed me that I must pay up my current contract and take a new contract to qualify for the new rates - Contradictory to what was said at the conference by CellC

 

[AlmightyBender]

Sounds like incompetence by the store you went to. AFAIK you can convert an existing contract, but not 100% sure, Cell C rep, what say you?

 

[ToxicBunny]

So phone the damn help line..

Have you exhausted all avenues with CellC, or just taken some moron at the stores word?

 

[isie]

I was at the myboradband conference on the 10th October where Jose Dos Santos presented the Cell C strategy for low call costs for all. A question was posed by the Audience on whether existing customers would qualify for the 99 cents per minute per second billing and Cell C replied that existing clients would qualify. I went to a CellC C store to get my current contract updated. Cell C informed me that I must pay up my current contract and take a new contract to qualify for the new rates - Contradictory to what was said at the conference by CellC

As per their website:

All new Prepaid customers who activate a 99 Cents For Real starterpack will be on the 99 Cents For Real tariff plan.
Existing Prepaid customers are eligible to change their current tariff plan to the 99 Cents For Real tariff plan by dialing 141 from a Cell C phone.
The 99 Cents For Real tariff plan allows customers to make calls to local South African networks at a rate of 99c per minute, inclusive of VAT, with per second billing applying.
Supa-Woza benefits do not apply to customers on the 99 Cents For Real tariff plan.
Customers with Supa-Woza benefits who change their tariff plan to the 99 Cents For Real tariff plan will lose all their current Supa-Woza benefits.
The friends and family service is not applicable to the 99 Cents For Real tariff plan.
Standard Cell C rates apply to international calling and value-added services, visit www.cellc.co.za
The 99 Cents For Real starterpack and tariff commences and is available to customers at 00h00 on 20 May 2012 or such other date that Cell C in its sole and absolute discretion elects.
Note: The 99c for real benefit is only applicable to prepaid customers and excludes ControlChat, CasualChat, ActiveChat and BusinessChat packages.Cell C may amend, modify or otherwise change these terms and conditions in its sole and absolute discretion and the amended version will be displayed in the same media as these terms and conditions. Cell C will notify you before Cell C amends or otherwise changes the terms and conditions.

http://www.cellc.co.za/promotions/99c-for-real


So Not sure if OP is corect but i did recall hearing that it was for all cell c customers not just prepaid but T&c's say different?

 

[sajunky]

It must be some migration plan to existing customers. It is easy when contract expired and is on month-to-month basis (we migrated such contract already). Otherwise device subsidy has to be taken into account.

 

[Cell_Pro]

I was at the myboradband conference on the 10th October where Jose Dos Santos presented the Cell C strategy for low call costs for all. A question was posed by the Audience on whether existing customers would qualify for the 99 cents per minute per second billing and Cell C replied that existing clients would qualify. I went to a CellC C store to get my current contract updated. Cell C informed me that I must pay up my current contract and take a new contract to qualify for the new rates - Contradictory to what was said at the conference by CellC

HI

Best bet it PM me you number let me see what can do, can't promise but will look for best option.

Regards
±AM±