Sign up with GoogleSo a friend of mine bought a 2GB/month internet bundle about two years ago when they first came out. cant remember what the price was- R100/200 a month or something. First month's bill arrives and they've charged him standard rates - ie R1 a meg, so his bill comes to R2000.
He phones them, spends however many days and however long being passed back and forth, with no one able to do anything about it and finally is able to convince someone they've billed him incorrectly.
A few days pass and his account is cut off for non payment.
Back to the call center- five calls later they agree its their mistake and reconnect him.
End of the month comes and he gets another bill for R2000, plus the R2000 from the previous month, plus a reconnection fee!
He Phones them screaming his head off. This goes on for three months, eventually he cancels for breech of contract.
They threaten legal action, so he gets a lawyer on them and they finally concede.
Today, two years later he gets an sms to say they have handed him over to their lawyers again for blacklisting.
lol- I know I shouldn't, but I feel this burning rage about it just because it takes me back to the times I had to deal with that call center. I feel for this oke because its now more lawyers fees and just more frustration. I don't know- AKC needs to rethink their helpdesk if he ever wants his company to truly compete
He phones them, spends however many days and however long being passed back and forth, with no one able to do anything about it and finally is able to convince someone they've billed him incorrectly.
A few days pass and his account is cut off for non payment.
Back to the call center- five calls later they agree its their mistake and reconnect him.
End of the month comes and he gets another bill for R2000, plus the R2000 from the previous month, plus a reconnection fee!
He Phones them screaming his head off. This goes on for three months, eventually he cancels for breech of contract.
They threaten legal action, so he gets a lawyer on them and they finally concede.
Today, two years later he gets an sms to say they have handed him over to their lawyers again for blacklisting.
lol- I know I shouldn't, but I feel this burning rage about it just because it takes me back to the times I had to deal with that call center. I feel for this oke because its now more lawyers fees and just more frustration. I don't know- AKC needs to rethink their helpdesk if he ever wants his company to truly compete
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