Cell C contract customers must buy airtime to call private emergency numbers

Hanno Labuschagne

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Cell C contract customers must buy airtime to call private emergency numbers

Cell C Pinnacle contract customers are not allowed to use their package’s included minutes to call certain emergency numbers.

This issue was brought to MyBroadband’s attention by a frustrated Cell C customer on a Pinnacle 2GB TopUp contract.

He discovered he was not able to use his contract’s included voice minutes to dial numbers which started with 086 or 087.
 

genetic

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I had this exact issue, and also learnt the hard way when I really needed to phone an 086 number and couldn't.
 

cr@zydude

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Telkom free me minutes don't cover 0800 numbers but do cover 'normal' Telkom landlines, which I find silly.
 

Milano

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That poor woman looks distraught. Car looks like a write off but fortunately she appears unharmed. Were her kids in the car? Her husband? Or is she single?
 

Sup3rc

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Jun 23, 2011
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Also found out the hard way. Will be switching when contract ends.
 

j4ck455

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The existential dilemma that is Cell C, and is Cell C trying to compete with Rain for the title of the most useless network operator in SA?

As for Pinnacle, it sounds like a flaccid service provider that has its product construct plugging up its arse.
 

system32

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MavChat

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Had the same issue in Feb last year. I was in a motorcycle accident on Oxford Road in Johannesburg. Was trying to reach 084 124 for an ambulance but had only "minutes" and no airtime, so the call was rejected.
 

badtrev

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Oct 6, 2009
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Hasn't this always been the case? For as long as I've had a cellphone contract, any "special" numbers would not use the free allocated minutes and were always billed separately.
 

cda

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Dec 16, 2005
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Ah, the usual SA business mindset "Well we explain our asinine and callous actions in the contract so therefore it's the right thing to do"
 

MavChat

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I am sure they can create a list of emergency numbers that can be used to call on the minutes part of the line. This is obviously not something that can be abused - The numbers are only called in an emergency.
 
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