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Well-Known Member
- Joined
- Mar 17, 2009
- Messages
- 435
On Monday, 2nd July 2012, I went to Cell C Fourways Mall to open a Company contract for a new employee and believing that this would be a relatively ‘painless’ procedure due to their recent extensive radio and TV advertising.
I chose the Straight Up 800 with Top Up for a six month contract for a sim card only and duly handed over ALL my Confidential Company information which is required by Cell C. I was told I would have the sim card within three days.
On Thursday 5th July (four days later) I still had not heard from Cell C so phoned and they confirmed that they had not received a reply from Cell C Head Office regarding my application.
Today, Saturday 7th July, my local Cell C phoned me to tell me that they had still not received a reply from Head Office regarding my application. He Claims all of his emails to head office go unanswered , He did apologise and explained that they are controlled by their Head Office. I told him that I would be there immediately to collect all my Confidential documents because I could not accept such pathetic customer service.
However, my main concern is that all my Confidential documents (3 months Bank statements, Utility bill, Company registration & Vat documents, copy of my ID) has now been faxed and circulated through the Cell C Head Office and landed up with who knows where for anybody to get their hands on. This exposes me and my company to a highly vulnerable position for which I would like Cell C to answer to.
I chose the Straight Up 800 with Top Up for a six month contract for a sim card only and duly handed over ALL my Confidential Company information which is required by Cell C. I was told I would have the sim card within three days.
On Thursday 5th July (four days later) I still had not heard from Cell C so phoned and they confirmed that they had not received a reply from Cell C Head Office regarding my application.
Today, Saturday 7th July, my local Cell C phoned me to tell me that they had still not received a reply from Head Office regarding my application. He Claims all of his emails to head office go unanswered , He did apologise and explained that they are controlled by their Head Office. I told him that I would be there immediately to collect all my Confidential documents because I could not accept such pathetic customer service.
However, my main concern is that all my Confidential documents (3 months Bank statements, Utility bill, Company registration & Vat documents, copy of my ID) has now been faxed and circulated through the Cell C Head Office and landed up with who knows where for anybody to get their hands on. This exposes me and my company to a highly vulnerable position for which I would like Cell C to answer to.
) the amounts paid and only show them opening and closing balance + salary/income and watermarked (or with black marker) ID copies. I don't know if they will accept watermarked company letters though.
