Cell C False Advertising!

kenneth tebogo

New Member
Joined
Nov 23, 2016
Messages
5
Hi All,

I was sold a Cell C Empire cellphone by a Cell C telemarketer and upon opening it i realized that there were some serious differences between what he sold me and what i had in my hand. Firstly, he told me that the phone's total memory is 8GB and it is also advertised as such on the website: https://www.cellc.co.za/cellc/phone-details/Cell-C-Empire-on-Pinnacle-50
The box in which the phone came with also specifies this but when I check the phone memory on the phone itself it says the phone only has a total space of 4GB.

Secondly, he informed me that the phone's back camera is 8MP and the front is 5MP but upon checking the phone I discovered that the rear camera is only 5MP and the front is just 0.3MP.

When i contacted the company they did not even acknowledge their mistake/miscommunication and i was essentially given an 'oh it's fine, we'll take our phone back, bye.' response.

I am seriously disappointed in the way in which Cell C handled this issue, or lack-of-thereof since I am still sitting with this phone and they are not even trying to get hold of me and solve this! :mad: :mad: :mad:

https://www.facebook.com/photo.php?fbid=362619617423967&set=a.362620137423915.1073741827.100010277945073&type=3&theater
 
Last edited:

skeptic_SA

Executive Member
Joined
Apr 16, 2015
Messages
8,701
Hi Kenneth

Thank you for bring this matter under CellC's attention. Sincere apologies for the manner that your complaint was handled. We are are aware of the matter and will endeavor to resolve it asap. Your reference number is 55378008.

Be Blessed

oh and... Awesome first name
 

halfmoonforever

Expert Member
Joined
Feb 1, 2016
Messages
1,197
BTW, some people mistake ROM (internal memory for the OS etc) from RAM. ROM is usually the 8GB part, and the RAM is usually around 1-4GB depending. I have a Galaxy S7 and not even it has 8GB ram. So that should have been your first "red flag"

The fact that they appear to have been lying about the front-facing and camera is a bit dodge though. But to be honest, you don't really need more than 1MP unless you are going to be printing billboards from the photos you take.
 

kenneth tebogo

New Member
Joined
Nov 23, 2016
Messages
5
https://www.facebook.com/photo.php?fbid=362619617423967&set=a.362620137423915.1073741827.100010277945073&type=3&theater

Please refer to the picture above.

The total space of a phone includes ram and rom. The phone is advertised as having an 8GB storage capacity and the box also specifies this but the device storage on the phone itself says 4GB. I do not have a problem with having a 1GB ram, my issue is buying a phone with a total storage capacity of 8GB but being given a device with a 4GB storage capacity.
 

GhostSixFour

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Joined
Nov 9, 2009
Messages
13,082
https://www.facebook.com/photo.php?fbid=362619617423967&set=a.362620137423915.1073741827.100010277945073&type=3&theater

Please refer to the picture above.

The total space of a phone includes ram and rom. The phone is advertised as having an 8GB storage capacity and the box also specifies this but the device storage on the phone itself says 4GB. I do not have a problem with having a 1GB ram, my issue is buying a phone with a total storage capacity of 8GB but being given a device with a 4GB storage capacity.
Where do you want the OS to be installed then?
 

The_Ogre

Honorary Master
Joined
Apr 30, 2010
Messages
21,020
Hi Kennith

Have you tried spraying the phone with Doom?

Thanks
CellSee
 

dunkyd

Expert Member
Joined
Mar 5, 2009
Messages
4,583
Hi Kenneth

Thank you for bring this matter under CellC's attention. Sincere apologies for the manner that your complaint was handled. We are are aware of the matter and will endeavor to resolve it asap. Your reference number is 55378008.




















Be Blessed

oh and... Awesome first name
Be Blessed ?
 

kenneth tebogo

New Member
Joined
Nov 23, 2016
Messages
5
i will try spraying it with doom when i get home but if the doom does not work i wont buy anything from cell c anymore.
 

kenneth tebogo

New Member
Joined
Nov 23, 2016
Messages
5

abzo

Honorary Master
Joined
Nov 18, 2008
Messages
27,855
Yes you were mislead but they seem willing to take the phone back.
 

chickenbeef

Executive Member
Joined
Sep 10, 2008
Messages
8,164
GhostSixFour please refer to the pic above. that is a galaxy a3 and it hyas a total starage capacity of 16GB which includes ram and rom memory. the total device capacity displayed on the phone matches the advertised specs.

view the below pic, the specs advertised dont meet the specs of the phone itself.
https://www.facebook.com/photo.php?fbid=362619617423967&set=a.362620137423915.1073741827.100010277945073&type=3&theater
The total available storage issue vs total storage has nothing to do with CellC. All manufacturers will specify the total storage.

https://www.xda-developers.com/8gb-sony-xperia-m4-aqua-comes-with-only-1-26gb-free/

They are taking the phone back so what's the issue?

Seems like a PEBCAK to me.
 
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