Cell C network down due to load-shedding [01/12/2018]

The_Librarian

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Telkom towers are also taking a knock with this load shedding nonsense. Every time it goes down I can only assume that some of the equipment does not boot and we get stuck with terrible throughput afterwards.
Maybe because they are not COMMITting their tweaks and speed boosts to the end equipment? So every time the equipment loses power, it reverts back to the b0rked configuration....
 

km2

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So MTN Gallo Manor down, Neotel Data Center down... everyone getting to test their DR processes again thanks to Eskom.
 

ekske1

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So MTN Gallo Manor down, Neotel Data Center down... everyone getting to test their DR processes again thanks to Eskom.
Soon to follow ANotherCadre's vat +1% check-in next year to ensure you have settable value with historic fallback.
 

Newsfeed

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“Cell C has identified the fault that affected data and voice services on its network for approximately 2 hours on Saturday,” said Cell C.

“The Neotel Data Centre experienced a power surge due to load shedding, which tripped the air-conditioning. This resulted in the Multi-Protocol Label Switching (MPLS) system, that enables the routing of traffic on the network, to overheat and power down.”

Cell C added that they have deployed additional generators, and that their equipment has been restored.

“Customers are urged to restart their devices as service restoration is in process. Cell C again apologises for the inconvenience and thanks its customers for their patience.”
 

Swa

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The tower nearest to me goes down every time we have a power outage and it's just the one with poor signal left then. I've repeatedly asked why Cell C doesn't have battery backup.

“The Neotel Data Centre experienced a power surge due to load shedding, which tripped the air-conditioning. This resulted in the Multi-Protocol Label Switching (MPLS) system, that enables the routing of traffic on the network, to overheat and power down.”
And we still have people claiming load shedding doesn't cause power surges. :rolleyes:
 

Newsfeed

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Cell C is giving customers 1GB of free data to apologise for network downtime today.

"We want to thank our customers for their patience during the unprecedented network outage earlier today," it said on Twitter.

"To show our appreciation, we will provide each customer with 1GB of data valid for 5 days."

"We will notify you of when data will be loaded. Again, our sincere apologies."
 

The_Librarian

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1Gb of free youtubes :thumbsup:

5 days :thumbsdown:

Ah well. 1Gb for mahala. Now I can waste some time watching seconds from disaster videos tonight.
 

Creag

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Cell C’s network went down earlier today, and the company took to Twitter to inform their customers that the outage was due to load-shedding.

When only a small percentage of Cell C subscribers use Twitter and a fraction of them deign to follow their feed, possibly, this is the worst method of communication. Yeah, I know, the network was down and all that. But poor nonetheless.

It begs the question, though, where was the follow up TEXT message broadcast or similar to subscribers?
 

supersunbird

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Why Cell C’s network went down

Cell C’s network went down earlier today, and the company took to Twitter to inform their customers that the outage was due to load-shedding.

The outage extended to users in various provinces, including Gauteng, the Western Cape, and Mpumalanga.

Cell C’s explanation
“Cell C has identified the fault that affected data and voice services on its network for approximately 2 hours on Saturday,” said Cell C.

“The Neotel Data Centre experienced a power surge due to load shedding, which tripped the air-conditioning. This resulted in the Multi-Protocol Label Switching (MPLS) system, that enables the routing of traffic on the network, to overheat and power down.”

Cell C added that they have deployed additional generators, and that their equipment has been restored.

“Customers are urged to restart their devices as service restoration is in process. Cell C again apologises for the inconvenience and thanks its customers for their patience.”

Preventable.
 

Ipwn 4

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Cell C's entire operation resides in the Neotel DC just off Allendale, I walk past their cages to get to what we have left there.

It has to be the single worst data center in RSA. They had massive downtime a few years ago when something caught fire and they had to power everything down.
 
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