Cell C network down due to load-shedding [01/12/2018]

j4ck455

Executive Member
Joined
Jan 2, 2006
Messages
6,732
“To show our appreciation, we will provide each customer with 1GB of data valid for 5 days.”

“We will notify you of when data will be loaded. Again, our sincere apologies.”

Does this apply to MVNO customers that were also affected?

OokMODnote : added date to thread title

ISO8601.
 

ponder

Honorary Master
Joined
Jan 22, 2005
Messages
88,660
Telkom towers are also taking a knock with this load shedding nonsense. Every time it goes down I can only assume that some of the equipment does not boot and we get stuck with terrible throughput afterwards.

But it does not go down. Telkoms power & backup design is pretty good compared to the competition.

Anybody know wheter they still got vodacom infrastructure on their premises?
 

DTBA

Expert Member
Joined
Nov 27, 2011
Messages
4,398
....
Fake news.





Cell C’s network went down earlier today, and the company took to Twitter to inform their customers that the outage was due to load-shedding.
The outage extended to users in various provinces, including Gauteng, the Western Cape, and Mpumalanga.
Cell C explained to MyBroadband the specifics of why their network went down.
Cell C’s explanation
“Cell C has identified the fault that affected data and voice services on its network for approximately 2 hours on Saturday,” said Cell C.
“The Neotel Data Centre experienced a power surge due to load shedding, which tripped the air-conditioning. This resulted in the Multi-Protocol Label Switching (MPLS) system, that enables the routing of traffic on the network, to overheat and power down.”
Cell C added that they have deployed additional generators, and that their equipment has been restored.
“Customers are urged to restart their devices as service restoration is in process. Cell C again apologises for the inconvenience and thanks its customers for their patience.”
 
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