60 DAYS and still NO REFUND 
On 26 January I bought the 5Gig broadband package with the promise that I will have un-interrupted internet acces from home.
I was also told that:
(a) Cell C now has their own network - so don't worry about being dropped from the network and (b) that there is a 7day money back guarantee should I not be satisfied.
What a lie!!!!
They're still using the Vodacom network and you will not have continous connection. After battling for 4 days - I returned the modem on 29 January 2011.
1. I have emailed Cell C 5 times (have those auto receipt confirmation emails)
2. Have emailed the Western Cape Regional Manager
3. Have spoken to Cust Service 3 times - even have a Reference number that they gave me and somehow can't find on the system! REF. 1102151837
4. Have been back to the Canal Walk shop 2 times - they pass me back to Head Office who must process refunds.
NO REFUND.
NOBODY EVER CALLS YOU BACK OR KEEP THEIR PROMISE TO FOLLOW UP.
Be very, very wary - CELL C WILL S T E A L YOUR MONEY!!!!
On 26 January I bought the 5Gig broadband package with the promise that I will have un-interrupted internet acces from home.
I was also told that:
(a) Cell C now has their own network - so don't worry about being dropped from the network and (b) that there is a 7day money back guarantee should I not be satisfied.
What a lie!!!!
They're still using the Vodacom network and you will not have continous connection. After battling for 4 days - I returned the modem on 29 January 2011.
1. I have emailed Cell C 5 times (have those auto receipt confirmation emails)
2. Have emailed the Western Cape Regional Manager
3. Have spoken to Cust Service 3 times - even have a Reference number that they gave me and somehow can't find on the system! REF. 1102151837
4. Have been back to the Canal Walk shop 2 times - they pass me back to Head Office who must process refunds.
NO REFUND.
NOBODY EVER CALLS YOU BACK OR KEEP THEIR PROMISE TO FOLLOW UP.
Be very, very wary - CELL C WILL S T E A L YOUR MONEY!!!!