Sign up with Google
mercurial
MyBB Legend
- Joined
- Jun 12, 2007
- Messages
- 40,902
I’m one of those contracts where I pay R50 a month in which I receive R50 airtime and 25sms’s. For the past 2 months, Cell C has given me R37 airtime and 50 sms’s – they still owe me the R63. I have called them like a dozen times and I keep hearing the same old pathetic story – the matter is still being investigated and will be resolved in the next 24 hours. It’s been 3 weeks now.
Actually, my problem dates back much longer than just the past 2 months. Within the first few months of the contract, overnight, a total of about R17 just went missing from my account. I called and called and the matter, up until today(more than a year later), has still not been resolved. They have still not reimbursed me of any funds. They owe me about R80 and up until now, I haven’t so much as heard a word from them.
There have been numerous times in which I had to call them regarding account issues(airtime and sms related). I am utterly disgusted with this pathetic service. We pay our monthly fee, yet they still don’t hold up their part of the contract. It’s blatant stealing. I’m sure if we missed a payment they would’ve been on our doorsteps already. Their service is insurmountably unprofessional and they are a disgrace. There’s just no common courtesy from their side to at least provide me with updates regarding the “investigation” into the missing airtime.
I get my airtime on a certain day every month. As far as I know, all they need to do is go onto their system and check my account activity for that specific day. I mean how long does it take for them to check the system to see why I didn’t get my airtime? It’s absolutely ridiculous. I have been too nice and too accommodating with these people. It’s by time that somebody did something about their pathetic “service”.
Actually, my problem dates back much longer than just the past 2 months. Within the first few months of the contract, overnight, a total of about R17 just went missing from my account. I called and called and the matter, up until today(more than a year later), has still not been resolved. They have still not reimbursed me of any funds. They owe me about R80 and up until now, I haven’t so much as heard a word from them.
There have been numerous times in which I had to call them regarding account issues(airtime and sms related). I am utterly disgusted with this pathetic service. We pay our monthly fee, yet they still don’t hold up their part of the contract. It’s blatant stealing. I’m sure if we missed a payment they would’ve been on our doorsteps already. Their service is insurmountably unprofessional and they are a disgrace. There’s just no common courtesy from their side to at least provide me with updates regarding the “investigation” into the missing airtime.
I get my airtime on a certain day every month. As far as I know, all they need to do is go onto their system and check my account activity for that specific day. I mean how long does it take for them to check the system to see why I didn’t get my airtime? It’s absolutely ridiculous. I have been too nice and too accommodating with these people. It’s by time that somebody did something about their pathetic “service”.
Last edited:
