Cell C to 8ta IP 197.229.x.x connection issue

Base122

Well-Known Member
Joined
Aug 2, 2011
Messages
477
Earlier today, I found I was unable to access my camera or security system (on 8ta) from my Cell C mobile.

I tried from my laptop with modem and Cell C SIM and was still unable to access these systems or my MikroTik router Winbox or Webfig admin.

I noticed that since the early hours of this morning, my 8ta connection is being assigned addresses in the 197.229.x.x IP range, where it had previously been getting 41.150.x.x or 41.151.x.x addresses.

I initially thought the problem was this new 8ta range not allowing inbound connections.

However, I was able to access all systems normally from my laptop with a Vodacom or 8ta SIM in the modem and also from the laptop at a nearby WiFi hotspot.

Also confirmed no access problems from friends laptop with Vodacom connection.

So this problem seems to be a Cell C network issue of sorts.

The Trace Routes below show no problem from Vodacom or 8ta to my 8ta address. (197.229.47.139)
However, from different Cell C source addresses there is a problem.

Code:
From 8ta 197.229.64.252
Tracing route to 197.229.47.139 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2   522 ms   388 ms   579 ms  197.229.47.139 

Trace complete.

Code:
From Vodacom 41.2.229.242 
Tracing route to 197.229.47.139 over a maximum of 30 hops

  1   809 ms   428 ms   352 ms  10.17.14.11 
  2  1209 ms   989 ms   488 ms  10.242.217.2 
  3   661 ms   499 ms   708 ms  10.113.139.157 
  4   391 ms   379 ms  1089 ms  vc-196-207-42-19.3g.vodacom.co.za [196.207.42.19] 
  5   367 ms   398 ms   458 ms  192.168.250.58 
  6   487 ms   359 ms  1149 ms  41.0.196.17 
  7  1550 ms   689 ms   568 ms  10.118.48.53 
  8  1176 ms   529 ms  1579 ms  10.118.48.65 
  9   690 ms   358 ms   419 ms  wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.247.205] 
 10   332 ms  2458 ms   718 ms  196.43.52.62 
 11   453 ms   438 ms   359 ms  telkom-sa-mcnet-gw.telkom-ipnet.co.za [196.25.4.118] 
 12   480 ms   449 ms   489 ms  172.17.32.18 
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15   323 ms   449 ms   469 ms  197.229.47.139 

Trace complete.

Code:
From Cell C 41.53.240.223
Tracing route to 197.229.47.139 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2    85 ms    79 ms    99 ms  41.48.23.33 
  3   107 ms    79 ms    79 ms  10.228.221.28 
  4    98 ms    78 ms    79 ms  10.228.223.70 
  5   133 ms   149 ms   109 ms  41.48.16.1 
  6   101 ms    89 ms    88 ms  41.48.0.3 
  7   291 ms   309 ms   259 ms  83.231.233.141 
  8   302 ms   279 ms   289 ms  ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.5.25] 
  9   295 ms   299 ms   288 ms  te0-0-0-7.ccr21.lon02.atlas.cogentco.com [130.117.14.249] 
 10   324 ms   318 ms   289 ms  te0-2-0-2.ccr22.lon01.atlas.cogentco.com [130.117.0.97] 
 11   293 ms   299 ms   309 ms  te0-1-0-4.ccr21.lon13.atlas.cogentco.com [154.54.57.106] 
 12   315 ms   319 ms   298 ms  te0-6-0-0.mpd22.ams03.atlas.cogentco.com [154.54.61.209] 
 13   313 ms   329 ms   308 ms  te0-3-0-3.mpd22.fra03.atlas.cogentco.com [154.54.39.190] 
 14   336 ms   319 ms   308 ms  te0-5-0-1.ccr21.fra06.atlas.cogentco.com [154.54.61.158] 
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.


Code:
From Cell C 10.200.104.187
Tracing route to 197.229.47.139 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2    75 ms    78 ms    89 ms  41.50.20.1 
  3    97 ms   349 ms    88 ms  10.220.229.99 
  4    94 ms   168 ms    78 ms  10.220.231.70 
  5   100 ms    79 ms   208 ms  41.50.16.1 
  6    92 ms    99 ms    98 ms  41.50.0.3 
  7   102 ms   158 ms    79 ms  41.48.253.34 
  8   288 ms   278 ms   389 ms  83.231.233.141 
  9   398 ms   258 ms   289 ms  ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.5.25] 
 10   295 ms   258 ms   289 ms  te0-7-0-9.ccr21.lon02.atlas.cogentco.com [130.117.14.173] 
 11   430 ms   309 ms   278 ms  te0-7-0-17.ccr22.lon01.atlas.cogentco.com [130.117.1.18] 
 12   288 ms   279 ms   289 ms  te0-2-0-4.ccr21.lon13.atlas.cogentco.com [154.54.57.114] 
 13   305 ms   279 ms   279 ms  te0-6-0-7.ccr21.ams03.atlas.cogentco.com [154.54.38.57] 
 14   421 ms   309 ms   289 ms  te0-6-0-1.mpd22.fra03.atlas.cogentco.com [130.117.0.134] 
 15   416 ms   299 ms   309 ms  te0-1-0-7.ccr21.fra06.atlas.cogentco.com [154.54.76.50] 
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Code:
From Cell C 197.172.125.217
Tracing route to 197.229.47.139 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2  1372 ms   568 ms   489 ms  41.50.20.1 
  3   464 ms   579 ms   649 ms  10.220.229.173 
  4   431 ms   619 ms   629 ms  10.220.231.70 
  5   449 ms   519 ms   589 ms  41.50.16.1 
  6    94 ms    78 ms    78 ms  41.50.0.3 
  7    84 ms    79 ms    78 ms  41.48.253.34 
  8   275 ms   258 ms   269 ms  83.231.233.141 
  9   281 ms   259 ms   269 ms  ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.5.25] 
 10   277 ms   259 ms   278 ms  te0-0-0-7.ccr21.lon02.atlas.cogentco.com [130.117.14.249] 
 11   274 ms   279 ms   289 ms  te0-7-0-20.ccr21.lon01.atlas.cogentco.com [130.117.1.157] 
 12   265 ms   279 ms   268 ms  te0-4-0-5.mpd21.lon13.atlas.cogentco.com [130.117.0.5] 
 13   306 ms   269 ms   278 ms  te0-6-0-4.mpd21.ams03.atlas.cogentco.com [154.54.38.49] 
 14   286 ms   279 ms   298 ms  te0-1-0-1.mpd21.fra03.atlas.cogentco.com [130.117.2.201] 
 15   306 ms   288 ms   279 ms  te0-2-0-7.ccr21.fra06.atlas.cogentco.com [154.54.76.54] 
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

I did report a problem to Cell C probably a year ago here where I could not always access my camera and security systems from my Cell C mobile when they were also on a Cell C connection (unrestricted APN), hence the switch to 8ta at the time. I never received any response from Cell C and never pursued it as I had resolved my issue by moving the systems to an 8ta connection. I suspect this new 8ta 197.x.x.x IP range to be an issue for connections from the Cell C network.

I am also for some reason, which may be related, unable to load the My Account Cell C webpage from my 8ta connection. My Account loads normally from a Vodacom and Cell C connection.

attachment.php
 
Last edited:

Base122

Well-Known Member
Joined
Aug 2, 2011
Messages
477
I have PM Cell_C and registered this problem on their website.
They have responded saying that technical support will be in contact with me.

In the mean time, I have reconfigured my MikroTik router to access my camera and security systems through a Vodacom unrestricted APN Wan connection, with other regular traffic via the 8ta Wan connection.
 

Base122

Well-Known Member
Joined
Aug 2, 2011
Messages
477
Still no feedback from Cell C.
Something has changed, as I am able to connect to my 8ta 197.229.x.x hosts again.

Code:
From Cell C
Tracing route to 197.229.53.136 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2  1253 ms   518 ms   449 ms  41.50.20.33 
  3   438 ms   469 ms   499 ms  10.220.229.26 
  4   435 ms   468 ms   479 ms  10.220.231.70 
  5    80 ms   159 ms    99 ms  41.50.16.1 
  6    88 ms    79 ms    89 ms  41.50.0.3 
  7   209 ms    98 ms    88 ms  41.48.253.6 
  8    85 ms    89 ms   219 ms  197.96.77.129 
  9    77 ms    88 ms   108 ms  196.26.0.130 
 10   107 ms    98 ms    99 ms  rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.89] 
 11   100 ms   108 ms   118 ms  196.43.25.137 
 12   124 ms   129 ms   139 ms  196.43.52.62 
 13   131 ms   129 ms   128 ms  telkom-sa-mcnet-gw.telkom-ipnet.co.za [196.25.251.126] 
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17   132 ms   129 ms   150 ms  197.229.53.136 

Trace complete.

Packets no longer go via London and terminate in cogentco.com somewhere as before.

Also the ecare.cellc.co.za website loading problem from my 8ta connection has also been resolved.
 
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