Cell C's cap reset policy and network overloading

[ajax]

I feel it's necessary to create a new thread about this.

Last night, with everyone frantically trying to finish their caps, my Cell C connection was useless from about 7pm. Reports in the month ends thread showed that there was a nationwide problem.
Last month on the last day I had similar problems. My feeling is this only going to get worse as more and more users are coming on board.

I think it was very short sighted of Cell C to have everyone’s cap reset on the last day of the month. It would have been much better if cap resets were determined by activation dates. This way there would be an even spread of “last day usage” on the network.

What is Cell C doing to address the problem?

 

[D1RTY D4WG]

I think it was very short sighted of Cell C to have everyone’s cap reset on the last day of the month. It would have been much better if cap resets were determined by activation dates. This way there would be an even spread of “last day usage” on the network.

What is Cell C doing to address the problem?

That's a dam good idea lets hope they pay attention.



Sent from my GT-I9000 using MyBroadband Android App

 

[Bedford]

agh we cant just blame cell c. I also had zero throughput last night, but i switched to vodacom and they had connectivity but the connection was beyond shocking. Moral of the story use up ur bandwidth on the 2nd last day ;-)

 

[The_Unbeliever]

A valid point.

If 50% of cellc users' cap reset in the middle of the month, and the other 50% at the end of the month, then they will have 50% less users frantically downloading.

 

[morkhans]

I feel it's necessary to create a new thread about this.

Last night, with everyone frantically trying to finish their caps, my Cell C connection was useless from about 7pm. Reports in the month ends thread showed that there was a nationwide problem.
Last month on the last day I had similar problems. My feeling is this only going to get worse as more and more users are coming on board.

I think it was very short sighted of Cell C to have everyone’s cap reset on the last day of the month. It would have been much better if cap resets were determined by activation dates. This way there would be an even spread of “last day usage” on the network.

What is Cell C doing to address the problem?

Novel idea, but I suspect it will cause havoc with their billing system. I can also see many customers complaining because they forgot which day was their 'month end' and forfeiting their data.

The best solution actually is that your data should never expire. You paid for 60GBs, what does it matter when you use it?

 

[Pavan]

The best solution actually is that your data should never expire. You paid for 60GBs, what does it matter when you use it?

I suppose this is probably the only viable solution...

 

[Iam3G]

The best solution actually is that your data should never expire. You paid for 60GBs, what does it matter when you use it?

*Does a MyBB Like** (The same way you'd do a Facebook Like )

 

[Nerfherder]

I suppose this is probably the only viable solution...

Or daily thresholds....

Data has to expire at some point.... but per month is stupid.

 

[The_Unbeliever]

Or postpaid customers' data expire at the end of the month, but prepaid customers' data expire in the middle of the month or any other date except the end of the month?

 

[BGE]

They should allow data carry-over, say 500mb for a 2GB package and 1GB for a 5GB one! Then people won't hammer the network on the last 2 days of the month!

 

[Steinie]

The best solution actually is that your data should never expire. You paid for 60GBs, what does it matter when you use it?

+1

 

[The_Unbeliever]

The best solution actually is that your data should never expire. You paid for 60GBs, what does it matter when you use it?

Another good suggestion.

So prepaid users can use their 60Gb's as they see fit (without a limitation of 12 months), whilst the contract users will be limited to 5Gb's a month?

 

[Viper25]

Morkhans solution is the best I have heard thus far.
Maybe it can expire once the 12 months are over.

 

[Bundu]

Or daily thresholds....

Data has to expire at some point.... but per month is stupid.

Why does data have to expire? Data will get cheaper and cheaper in future, so the user is actually already storing something that is losing value

 

[Elimentals]

I actually like the police man(Cap) system, knowing myself I would cap the 60 in a month if I could.... not good for my budget. But there would be a good way to do this:
Contract = 5 gig a month
Prepaid = 60 gig with an option to top up another 60 when its done, without the sim + stick should be a cheaper option, hell give me a 60gig pin to charge it with.

 

[ajax]

I think asking for the full 60 GB on activation date is a bit much to ask. I would suggest that the capping system be changed so that unused data is simply not deleted from the system but added to your monthly 2 GB or 5 GB at the beginning of each month. So basically unlimited carry-over.

 

[Shahbanue]

I think asking for the full 60 GB on activation date is a bit much to ask. I would suggest that the capping system be changed so that unused data is simply not deleted from the system but added to your monthly 2 GB or 5 GB at the beginning of each month. So basically unlimited carry-over.

I totally agree. After all if you have paid for it then it is yours. Of course this problem does not arise in 1st world countries where they either don't cap at all or have very reasonably large caps. Nobody then panics at month end. You just use what you need & you don't feel that you are being cheated if you don't use your full allocation.

 

[IceQB]

Carry over +100

 

[Jonno2343]

Doesn't the Consumer Protection Act disallow data from expiring?

 

[Elimentals]

I totally agree. After all if you have paid for it then it is yours. Of course this problem does not arise in 1st world countries where they either don't cap at all or have very reasonably large caps. Nobody then panics at month end. You just use what you need & you don't feel that you are being cheated if you don't use your full allocation.

Erm you will be suprized They actually have caps on cell phone data and top up's and no ware in the world does it roll over example:

Australia (Vodafone)
Super Pack $20 1GB (1 month)
Super Pack Member $10 2GB 12 months
(Total min cost $120)
Ultimate Pack $40 3GB 1 months
Ultimate Pack Member $20 6GB 12 months
(Total min cost $240)

So Australia is paying R139 per month for 6 Gig thats R10 cheaper a month for 6 gig than our 2 gig option (where we getting 5 gig for R300 p/m)

Its us data users at fault. Cell companies been doing this for years for example calls package that has 120 min a month or something like that. We just see data more like a product we paid for instead of a service that we allowed to use x amount on y plan