Cell Warranty - Faulty Z3

[F1 Fan]

Hi

My Z3 compact seems to have died on me. Sent it in to Vodacom and got an sms saying it has been exchanged. Not sure what taht mean so I want to know if they are allowed to swap out my phone for another second hand unit or if it will be a new unit?

I really don't want a refurbished phone....

 

[poorestguy]

My z1 compact died three months before warranty ran out and they replaced with a z3 compact - new phone. No complaints

 

[F1 Fan]

My z1 compact died three months before warranty ran out and they replaced with a z3 compact - new phone. No complaints

Lol, doubt they will replace it with a z5 compact.

What Im asking is, are they allowed to replace it with a refurbished phone?

 

[ahoudet]

Lol, doubt they will replace it with a z5 compact.

What Im asking is, are they allowed to replace it with a refurbished phone?

Yes they are

 

[F1 Fan]

Just checked the website and it says they will provide a refurbished.

How can I fight this? I don't want a refurbished, I would much rather prefer they repair my phone.

 

[Dairyfarmer]

The cell companies are skirting the CPA by saying that they haven't sold you a phone. You are leasing it for 24 months then its yours.

If you purchased the phone outright then they have to give you a minimum 6 month warranty. If the produce is faulty inside of 6 months you (not them) have the choice of one of the 3 R's; replace, repair or refund. They can't force you to take the option they choose.

But if the phone is part of the contract , ie they supplied the phone to you, then they can do what ever they like. Its their phone until the day after the last day of the contract.