Cellc (Afrihost) - Cancellation fee..

crowbar2008

Well-Known Member
Joined
Nov 24, 2008
Messages
233
Hi Guys,

So I got a cellc 100GB SIM ONLY from Afrihost. I queried whether I have to pay the R999 cancellation fee and they said yes. Does this not only apply if you take the router and SIM? Apparently you cannot cancel withing 6 months of activation?
 

epah

Expert Member
Joined
Apr 22, 2014
Messages
2,942
With afrihost yes you have to pay even if it’s sim only. But with axxess you only pay if you took the router and then decide to cancel within 6 months
 

Koosie

Senior Member
Joined
Dec 4, 2007
Messages
707
Exactly why I read the T's and C's, almost went with Afrihost. Went with Axxess cancelled after 1x month sim only no CXL fee.
 

Totempole

Expert Member
Joined
Sep 21, 2011
Messages
4,438
Hi Guys,

So I got a cellc 100GB SIM ONLY from Afrihost. I queried whether I have to pay the R999 cancellation fee and they said yes. Does this not only apply if you take the router and SIM? Apparently you cannot cancel withing 6 months of activation?

It's the same rule with Fibre now. Has been that way since earlier this year.

But pretty sure you'd be able to keep the router after paying it?

So I don't think there's any reason to opt out of the "Free Router" with Afrihost anymore.
 

Shamiel_1

Active Member
Joined
Mar 3, 2014
Messages
46
Hi Guys,

So I got a cellc 100GB SIM ONLY from Afrihost. I queried whether I have to pay the R999 cancellation fee and they said yes. Does this not only apply if you take the router and SIM? Apparently you cannot cancel withing 6 months of activation?

This is their statement on their website? I'm with Afrihost as well on the same package and I've been experiencing bad connection from the word go.. I'm trying to find out what the issue is but i want to get answers before my 60 days runs out... So i'm not sure why they told you to pay the cancellation fee unless i'm missing someting maybe T&C

1536175910509.png
 

Meyero

New Member
Joined
Aug 31, 2018
Messages
7
This is their statement on their website? I'm with Afrihost as well on the same package and I've been experiencing bad connection from the word go.. I'm trying to find out what the issue is but i want to get answers before my 60 days runs out... So i'm not sure why they told you to pay the cancellation fee unless i'm missing someting maybe T&C

View attachment 553295
According to their T&C for the Fixed wireless, the Double-Money-Back Guarantee is not applicable to the packages.

Always hidden in the does T&C.
 

crowbar2008

Well-Known Member
Joined
Nov 24, 2008
Messages
233
Always a catch somewhere had the same issue with Webafrica had to pay around R5500 cancellation fees when I moved house and their is no fiber in the new house :(
 

Raxi

Active Member
Joined
Jul 31, 2010
Messages
78
Also fell for this one. Got a 50gb CellC sim (only) on the Afrihost APN and it's utter crap in my area (normal CellC is fine). Every time I follow up "they're working on it". When you sign up they tell you if you cancel you pay for the modem, which I understand. But it also applies to sim-only, which is hidden in the T&C's. I can switch to Rain without paying the cancellation fee, but I don't have coverage here. I can downgrade to 20gb too, which is the only way to reduce my losses. Should have gone with Axxess...
 

Koosie

Senior Member
Joined
Dec 4, 2007
Messages
707
Just a update from my side, Axxess cancelled after 1 month use (sim only) no cancellation fees :D
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,603
Also fell for this one. Got a 50gb CellC sim (only) on the Afrihost APN and it's utter crap in my area (normal CellC is fine). Every time I follow up "they're working on it". When you sign up they tell you if you cancel you pay for the modem, which I understand. But it also applies to sim-only, which is hidden in the T&C's. I can switch to Rain without paying the cancellation fee, but I don't have coverage here. I can downgrade to 20gb too, which is the only way to reduce my losses. Should have gone with Axxess...

Hi Raxi

Have you queried the connection issue with Afrihost?

^MP
 

Raxi

Active Member
Joined
Jul 31, 2010
Messages
78
Hi Raxi

Have you queried the connection issue with Afrihost?

^MP
Hi. Yes I have. I'm fairly certain it's an Afrihost issue as my normal CellC data sim works without issues. They have yet to find a resolution.
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,603
We recommend that you follow up with them in order to get a resolution.

^MP
 

Sbu11

New Member
Joined
Apr 1, 2019
Messages
3
Hi Guys,

So I got a cellc 100GB SIM ONLY from Afrihost. I queried whether I have to pay the R999 cancellation fee and they said yes. Does this not only apply if you take the router and SIM? Apparently you cannot cancel withing 6 months of activation?
Their cancellation terms and conditions are very unfair. You take a SIM only and charged for cancellation of R999. You take both a router and SIM and still you are charged the same.

This is day light robbery. I would stay away from them if I were a prospective client and look for another ISP
 
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