cellc after hours (giga 20)

[Flowerhat]

Hello,

I see my data contract (giga 20) does not download between 12:00 - 05:00 except if I disconnect / reconnect during these times.

I used to be able to leave pc on and schedule app to download at midnight (12:00 - 05:00)

Now it seems as if there was a change in their systems?

I noticed my daytime gigs were used up much more quickly this month, could it be possible that the system was taking my daytime gigs when I did my midnight downloads?

I know it must be difficult for them to host a service that deducts different balances at different times, but I did not believe it would work without problems.

Thanks for any replies

 

[Solitude]

I came here to post about my problem that may be related.

I've got a giga 200 of which there's only about 1 gig normal time left. So now I will only use my Cell C for downloading at night since I've got tons of night time data left.

So I stayed up until 5 minutes to midnight to start up my XBox and download Fable 3. I went to sleep but woke up at 2:30 with a brilliant idea. Wanting to quickly google, I got a page that said that my data is depleted and that I have to recharge. Pretty pissed off, I left it to check the next day, only to find that I still have data on both my normal time and night time. During the night it only downloaded 10 percent of Fable 3, which is about 500mb I would guess.

Now, is it possible that it's looking at my normal data left and because of the speed of the download it figures that I must be out of data? Even if I have 80GB+ left of night time data?

I will try again tonight but it seems like something is off with their systems. I am so tired of complaining but I paid for this data and I want to use it.

Have anyone else had problems with their nighttime data?

 

[Dobes]

I've got a giga 200 as well.
At midnight last night I couldn't browse anymore and got the data depleted / recharge message.
I definitely still have plenty of normal and night time data left.
Reconnecting seemed to sort it out.

Never had to do this before. I hope it's not permanently like this.

 

[Solitude]

Cell C rep, I see you are answering all the threads around this one. If possible can you please find out if Cell C knows about this and whether they will fix it at some stage?

 

[sajunky]

These above posts reveal that problem is at backbone linking to towers which constantly validate account (as ginggs posted before). Maybe Cell C should take these reports and investigate individually. It looks some RNC's lose connection to the backbone and stop serving users.

As Dobes pointed out reconnecting is solving problem. I have to add (from my past experience), that not always. If modem is connecting to the healthly tower, yes. I had been watching Cell_ID's. But when modem is connecting properly and a second later is forced handover to the malfunctioning tower (as it has stronger signal), there is a problem.

 

[Cell_C]

Good Day

Please PM me with the numbers (time and date). Will escalate for investigation.

Regards
*DM*

 

[Solitude]

Thanks Cell_C. I don't have the number here. I will test tonight though and if it happens again then I'll send you a pm. I was rather hoping that it was something that Cell C already knew about and that it weren't isolated incidents.

However the people mention reconnecting. So I'm thinking that just after midnight I can restart the router and then hopefully the depleted message will not appear and everything will download correctly. Will see.